Call Center Agent: CSR

Call Center Agent: CSR – Hunt Valley, MD

Come build your career  are searching for a Call Center Agent: CSR in Hunt Valley, MD to join our team!

We are looking for someone to join our team who is passionate about helping others. Our Call Center Agents provide support for our customers. This position is part of a support team who are in constant contact with customers responding to inquiries, converting inquiries into orders and collaborating across organizational teams to resolve challenges.

• Answer queue customer calls and  Live Chats, and email inquiries quickly and professionally while building rapport with customers
• Provide an exceptional customer experience on each call or interaction
• Process  pre and post-sale cases (we will train you)
• Provide  support to customers
• Convert inquiries into orders while promoting Tessco's value proposition in all customer correspondence
• Process quotes and orders accurately and timely using our solid processes
• Collaborate with team members to get customers the solution they need
• Mentor new team members for smooth and efficient onboarding
• Possible travel for trainings as needed

• Professional and pleasant phone demeanor
• Great at building rapport and making connections quickly
• Excellent verbal and written communication skills
• A natural problem solver with a customer first mindset
• Strong attention to detail and good follow up skills
• Ability to multi-task and respond to rapid change
• Demonstrate empathetic active listening skills
• Bachelor's degree or equivalent experience preferred
• Bonus points if you have worked in a call center or customer support role

• Hybrid work schedule
• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

$20.00/hour - $23.00/hour

Able to work M-F 9:00am - 6:00pm

Tessco Technologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.