Customer Service Associate, Private Client Services; Personal Lines Insurance

Company

Marsh McLennan Agency

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

Award‑winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day.

As our Customer Service Associate on the Private Client Services (Personal Lines Insurance) team, you will be committed to prompt, courteous, knowledgeable service to clients and colleagues. You will work closely with our Business Insurance team providing support, which includes processing policy changes, certificates and evidence of property insurance, and policy audits; all while maintaining the highest level of accuracy.

We’re looking for someone with the following:

• High school diploma required.
• Two (2) years Customer Service experience.
• Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future.

Additional qualifications that are a plus:

• Associate’s or Bachelor’s degree preferred.
• Two (2) years Personal Lines/High Net Worth Client experience.
• Property & Casualty license (or ability to obtain within 90 days).
• Experience working with EPIC.

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’re very interested in meeting you.

Our culture promotes colleague well‑being through robust benefits programs and resources, professional and personal development opportunities, and fulfilment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Charitable contribution match programs.
• Stock purchase opportunities.

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We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client‑focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $40,200 to $74,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case‑by‑case basis. In addition to the base salary, this position may be eligible for performance‑based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs as well as employee assistance programs.

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