Lead Network and Computer Systems Administrator

The Lead Network and Computer Systems Administrator (SNA) is a critical member of the IT support team, responsible for providing frontline technical assistance to end-users, ensuring the smooth operation of workstation environments, and maintaining essential IT infrastructure. The SNA plays a key role in troubleshooting and resolving administrative and technical communication issues, deploying and maintaining workstation hardware and software, and ensuring compliance with cybersecurity policies.

This position requires a strong customer service focus, as the SNA acts as the first point of contact for IT support requests, helping users resolve technical problems efficiently and effectively. The SNA is also responsible for managing user accounts, implementing security patches, and ensuring system compliance with industry and organizational standards. The ideal candidate will have experience working in a high-paced IT environment, strong analytical and problem-solving skills, and proficiency in tools such as Active Directory, Power Shell, and Office 365.

In addition, they must possess DoD 8570 IAT Level II certification (such as CompTIA Security+) and maintain appropriate computing environment certifications for the systems they support. With a combination of technical expertise and customer support skills, the SNA helps ensure mission readiness by supporting critical IT infrastructure, managing mobile device distribution, and responding to service requests efficiently. This role is essential to maintain system availability, security, and overall operational effectiveness for the organization.

Job Title:
System & Network Administrator

Location: Cape Canaveral Space Force Station, FL

Job Type: Full-Time

Security Clearance: Must be eligible for a Top-Secret Clearance

Certifications: DoD 8570 IAT Level II (e.g., Security+, GSEC, SSCP) and relevant Computing Environment certifications

Position Overview

The System & Network Administrator (SNA) provides direct technical support to end-users, ensuring the efficient operation of IT systems and adherence to cybersecurity policies. This role is responsible for diagnosing and resolving hardware, software, and network issues, implementing system updates, and managing user accounts. The SNA plays a crucial role in IT service delivery, acting as the first line of defense in troubleshooting technical issues and escalating complex problems as needed.

This position requires strong technical expertise, problem-solving abilities, and excellent communication skills to support a diverse user base effectively.

Key Responsibilities

• Server Management:
  • Manage and maintain servers, including operating systems, applications, and storage.
  • Ensure the network and servers comply with relevant security standards and regulations.
• Switching & Routing:
  • Design, configure, and implement networks using Cisco routers and switches
• Boundary Security:
  • Implement and maintain security measures at the network boundary to protect against unauthorized access, data breaches, and other cyber threats.
  • Configure, monitor, and maintain firewalls to filter network traffic and block malicious connections
• System Administration & Technical Support:
  • Install, configure, and maintain client workstation equipment, including desktops, laptops, and peripherals.
  • Support the deployment and troubleshooting of operating systems, including Windows and other approved platforms.
  • Implement software patches, security fixes, and service releases.
  • Use Active Directory to manage user accounts, permissions, and access controls.
• Backup and Disaster Recovery:
  • Install, configure, and maintain backup software and hardware, ensuring they are aligned with organizational policies and requirements.
  • Track the status of backup jobs, identify and resolve failures, and ensure backups are completed successfully.
  • Perform regular restore tests to ensure data can be recovered quickly and efficiently in the event of a disaster or data loss.
• End-User Support:
  • Respond to service requests and troubleshoot IT-related issues for workstations, peripherals, and software applications.
  • Provide support, ensuring timely resolution of incidents and service requests.
  • Guide users in resolving administrative and technical communication problems.
  • Establish and maintain effective relationships with end-users to enhance service delivery.
• Incident & Vulnerability Management Support:
  • Conduct vulnerability scans using available toolsets
  • Lead remediation efforts and track compliance-related vulnerabilities to closure.
  • Work to ensure security controls are effectively implemented and maintained.
• Cybersecurity & Compliance:
  • Ensure all IT systems are configured in accordance with policies, guidelines, and directives.
  • Ensure compliance is maintained with NIST, DISA STIGs, and other relevant cybersecurity frameworks.
  • Manage Controlled…