Practice Manager - Physician Clinics

Cody Regional Health
· CLINIC ADMIN - CLINIC DIRECTOR ACCESS

Cody , WY

Administration

Full Time (80 pp) , Days

JOB SUMMARY
The Practice Manager provides leadership in planning, guiding and coordinating practice operations for all assigned clinics, inclusive of Rural Health Clinics (RHCs). Maintains focus on service and operational excellence. The primary responsibilities of this position are supervision of all practice staff and providers, fostering cohesion among the practices, managing and coordinating the development and implementation of policies and procedures as they relate to customer service.

The Practice Manager will work closely with the Physician Clinic Director and the Clinical Nursing Director to optimize front office and clinical workflows.

JOB REQUIREMENTS
Bachelor’s degree preferred or minimum of 2 years equivalent experience.

EXPERIENCE
Minimum of one year of Physician Practice Management experience required.

SKILLS

• Must possess a high degree of confidentiality in all matters with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Must have professional rapport and strong interpersonal skills with the ability to communicate with staff and the public in a friendly, courteous and helpful manner.
• Management experience necessary along with a knowledge of HR practices.
• Must have excellent organizational skills with the ability to multi-task.
• Must have excellent verbal and written communication skills.
• Strong computer and keyboarding skills.
• Must be proficient in the use of Microsoft Office Suite products knowledge including Word, Excel and Outlook.
• Ability to learn new computer software applications.
• Must have working knowledge of clinical CPT, ICD and HCPCS codes.
• Capable of sound business practices that reflect well on the clinics.
• Must have critical thinking skills.
• Must have knowledge of medical terminology.
• Detail oriented.

REQUIRED CERTIFICATIONS
Obtain and maintain Certified Rural Health Clinic Professional (CRHCP) certification with the timeline to be set by the Physician Clinics Director if accountable for Rural Health Clinics.

ESSENTIAL FUNCTIONS

• Responsible for management of assigned staff including interviewing and hiring, scheduling, performance evaluation, training, counseling and disciplinary action.
• Responsible for day-to-day operations of the assigned clinics.
• Development of clinic policies and procedures in conjunction with the Physician Clinic Director and Clinic Nursing Director.
• Identify continuous quality improvement opportunities for assigned practices. Implement and monitor changes for updates as necessary.
• In collaboration with the Director of Revenue Cycle, will monitor and capitalize on billing/coding, documentation, and compliance-based opportunities.
• Hold monthly clinic office staff meetings that facilitate communication, engagement, and process improvement.
• Ensure all staff are cross trained to cover multiple clinics as needed to ensure proper clinic staffing based upon volume.
• Adjust staffing support to ensure staffing levels at each clinic match productivity standards and patient needs. Assures adequate provider coverage to always meet patient needs.
• Work with the Clinical Nursing Director to ensure quality metrics are achieved for various government or payer programs.
• Review EHR workflows and work queues to ensure staff are competent and work is completed timely on behalf of patients.
• Perform and complete administrative and clinical onboarding/orientation with new staff and providers to promote engagement and productivity.
• Participates in audits/surveys to ensure compliance and minimize operational risk.
• Support staff and provide back-up coverage within scope during staff shortages.
• As…