Customer Service Representative

Customer Service Representative 2 - 27085

18.61 - 18.61 USD per hour

Posted 2 days ago | Apply before October 21, 2026

Please Note:
Applications will be accepted through 11:59 P.M. MDT on the posting end date.

The Idaho Department of Fish and Game is seeking a dynamic customer focused Customer Service Representative 2 to join our Panhandle Regional front office in Coeur d’Alene. Under the direct supervision of the region's Office Service Supervisor, the incumbent for this position will be tasked with the responsibility of providing daily front-line customer service. Join us in a rewarding long-term administrative position where you’ll have the chance to develop your expertise and grow your skills over time.

Why IDFG? We are a premier natural resource agency dedicated to preserving, protecting, perpetuating, and managing Idaho's fish and wildlife for this great state. We are committed to creativity, innovation, and excellence as we cultivate opportunities for our customers to engage with our natural resources and become resource stewards for future generations. We are highly dedicated to our mission, committed to our team, and we know how to balance work/life commitments while loving the work we do.

What We Offer:

• Generous vacation and sick leave accrual that begins as soon as you start
• Eleven paid holidays in a year
• Eight weeks of Paid Parental Leave
• Multiple saving plans-optional 401k and 457 plans
• This announcement will be used to fill the current opening at the Idaho Department of Fish and Game in Coeur d’Alene only.

Responsibilities:

• Provide front-line customer service and multi-tasking functions that may include: greeting or screening visitors and callers, answering regulation, map, and hunt unit questions; selling hunting and fishing licenses, tags, and permits; providing hunter education assistance; suggesting information about other options and services; distributing booklets, brochures, maps, and other informational material; assisting customers with issues such as road kills, injured or orphaned animals, depredation problems, live traps, and pest advice;
  
  as well as a willingness to handle harvested animals.
• Perform a variety of office support functions such as producing labels, forms, and routine letters; verifying completeness of applications and forms; maintaining record systems.
• Receive payments by cash, check or debit cards, as well as reconciling sales reports/deposits.
• Respond in writing to request for pertinent program information.

Minimum Qualifications: (These qualifications are required.)

• Some knowledge of interviewing methods. (Typically requires professional experience interviewing, or through training in effective interviewing practices. (General reception experience required of receptionists is non-qualifying).
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments. (Typically requires at least six months or more of full-time experience interpreting, explaining, and applying regulations, laws or complex policies to process documents and to help customers through processes. General reception duties are not at the level required for this position).
• Experience accessing data using a computerized system. (Typically requires at least six months or more of experience accessing data using a computerized system. Using a computerized cash register does not qualify).
• Experience independently handling complaints and upset individuals in a business setting. (Typically requires at least six months of full-time experience in a business setting where I handled upset or angry customers. (Experience in a retail environment would qualify).
• Experience conducting sensitive…