Loan Servicing Consumer Clerk

About The Role

We are looking for a Consumer Loan Clerk for our corporate Coeur d'Alene office. This position performs routine duties related to booking, assembling, scanning and verifying the accuracy of consumer and loan documentation; prepares loan documents, services and verifies the servicing of booked loans.

Mountain West Bank is a top employer with a culture that values community and employees. This role offers opportunities and benefits consistent with our commitment to our customers and neighbors.

• Navigate the world of loans and support loan operations with accuracy and care
• Transform customer needs into successful outcomes
• Assist with loan servicing tasks and documentation as part of daily responsibilities

• A motivated individual early in their loan servicing career
• An open mindset willing to learn and grow
• A problem-solver who views loan challenges as solvable opportunities

• Attention to detail is essential in banking
• Ability to learn while maintaining a positive attitude
• Strong customer service skills

• Perform routine loan maintenance duties such as processing payments, setting up and changing ACH transfers, CIF changes, HELOC checks, late-fee handling, and correcting/reversing loan payments
• Provide knowledgeable and friendly customer service to branches and customers via telephone or email
• Process consumer loan payoffs and release collateral on paid-off loans
• Book all types of consumer loans and manage term changes within 24 hours of receipt
• Complete follow-up on assigned items and maintain files with required notations and exception notices
• Participate in community service activities and comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and OFAC

• High school diploma or equivalent
• 1+ years of experience in an office environment
• Knowledge of banking policies and procedures
• Ability to multi-task and handle complex tasks efficiently
• Strong organizational skills
• Strong attention to detail
• Ability to work within strict time frames and meet deadlines
• Excellent customer service skills
• Good knowledge of basic office equipment
• Working knowledge of Word and Excel

Must be able to routinely perform work indoors in a climate-controlled shared work area with minimal noise.

The physical demands described are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role involves sedentary work with occasional lifting up to 10 pounds and the ability to sit, talk, and use a computer for extended periods. Clerical duties may require standing or walking occasionally, stairs in emergency situations, and normal office equipment operation.

• Competitive compensation:
  Starting salary is dependent on relevant experience and location
• Comprehensive benefits: medical, dental, vision, life insurance, HSA option, EAP, health rewards, and more
• 401(k) with matching
• Professional development opportunities

We are Mountain West Bank, part of Glacier Bancorp, Inc. We are a family of banks focused on community presence and growth alongside our customers and communities.

We are an Equal Opportunity Employer and qualified applicants will receive consideration without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, disability, age, genetic information, protected veteran status, or any other protected category. We do not sponsor work visas. No recruiters or unsolicited agency referrals please.