Nutrition Technician

• Schedule/Shift/Hours PRN - (As Needed) - Variable

The Hospitality department at Kootenai Health offers a wide range of support services to various departments, staff members and patients. Our 120-member team is made up of a variety of contributors including an executive chef, sous chefs, cooks, baristas, clinical dietitians, nutrition technicians, guest relation associates, and hospitality services associates. We offer catering services within the hospital, prepare and serve patient meals through our room service program, operate a cafe and coffee service for employees and hospital guests, stock all the units with food and paper items, and provide a high level of patient nutrition support and education by our registered dietitians.

As a member of this fast-paced and dynamic team, you are involved in offering the highest level of care regardless of the role you play.

Responsibilities:

• Answers the telephone to receive menu orders for patient meals using the room service software and the hospital wide order entry software to process patient meals, snacks and oral nutrition supplements according to their dietary needs and/or food allergies.
• Uses allergy clarification flow chart, appropriate scripting and questioning and knowledge from training and diet classes to assure compliance to diet order and any food allergies during meal ordering process.
• Understands the role of dietitian in allergies and alerts dietitian to needed changes for allergies in the EMR.
• Works with patients to coach them in selecting viable options when diet compliances are encountered to the initial menu item selected.
• Whenever possible finding a solution that leaves the patient satisfied and having necessary information to make positive choices with food selections.
• Takes messages, answers questions and relays information to the supervisors and clinical dietitians using established department guidelines.
• Maintains all required records, reports, statistics, logs, files and other documents required.
• Follows up on missed meals to offer food to our patients.
• Assists with guest trays and staff meals according to procedures.
• Coordinates the call center and assists with registered dietitian projects.
• Leads call center team meetings.
• Assists with development of training materials and leads training in the call center.
• Relies on experience and judgment to plan and accomplish goals.
• Performs other related duties as assigned.

Requirements and

Minimum Qualifications:

• High school diploma or equivalent preferred.
• Training in Dietetics or experience in dietary office preferred.

Working Conditions:

• Must be able to maintain a standing and/or sitting position
• Typical equipment used in a clinical job
• Exposure to extreme heat and cold for short periods of time
• Work in confined spaces for short periods of time

About Kootenai Health:

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

As your next employer, we are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility.
  
  Benefits begin on the 1 st of the month following 30 days of employment.
• Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your…