Quality Care Coordinator

Quality Care Coordinator Position Summary

The Quality Care Coordinator supports Kootenai Health’s quality and value-based care initiatives by tracking and following up on patient care to ensure comprehensive, high-quality outcomes. This role identifies and addresses care gaps using a variety of tools and resources, facilitating timely follow-up and coordination of care. The coordinator works collaboratively with clinical staff to promote awareness, engagement, and success in meeting Kootenai Health’s quality metrics and initiatives, under the direction of quality leadership.

Additional responsibilities include abstracting patient records and maintaining accurate documentation to support continuous improvement efforts.

• Collaborates with Kootenai Health departments including clinical departments, IT and revenue cycle as needed to advance initiatives and achieve established goals
• Collaborates with external entities such as commercial payers, Kootenai Care Network, and government agencies as needed to advance initiatives and achieve established goals
• Maintains general knowledge of assigned quality and value-based care initiatives and serves as a liaison to clinic staff
• Utilizes a variety of electronic tools to gather patient data and monitor patient population (i.e., Microsoft Office tools, Electronic Health Records, Population Health systems, commercial payer and government agency portals)
• Evaluates individual patient status against established care criteria to identify adherence/gap in established care criteria
• Collaborates with stakeholders to facilitate follow-up for identified gaps in care
• Abstracts patient records with a high degree of accuracy and efficiency
• Supports improvement activities
• Recognizes data inconsistencies and reports them for resolution
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age‑specific needs of the unit assigned

• Associate’s degree in a related healthcare field required; healthcare certificate may be accepted in lieu of degree (i.e. CNA, CMA, LPN or other similar certification)
• 2 years’ experience in a health care setting required

• Must be able to maintain a sitting position
• Typical equipment used in an office job
• Repetitive movements

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full‑time employees. For part‑time employees, we offer the same plan options with affordable part‑time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well‑being resources and telemedicine service options to all employees, regardless of benefit eligibility.
  
  Benefits begin on the 1st of the month following 30 days of employment.
• Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we’ll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre‑tax and Roth after‑tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3‑6 percent.
• Competitive salaries with night, weekend, and PRN shift differentials
• An award‑winning and incentive‑driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
• Employees receive discounts at The Wellness Bar, PEAK Fitness, various cell phone carriers, and more
• Employee referral program that pays you for helping great people join the team
• And much more

If you want to work on a high‑quality, person‑centered healthcare team, we can’t wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

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