Senior Advisor

Overview

The Senior People Advisor provides guidance and support to leaders and employees to promote a positive workplace environment and working relationships, resolving conflicts, and ensuring compliance with employment laws and regulations. Supports the development of organizational understanding and application of best practice workplace relations processes. Provides subject matter expertise on people policies interpretation, procedures, performance management and federal/state employment laws to guide decision-making.

The Senior People Advisor partners closely with other People Services department functions and the People Advisor and People Partner roles to drive consistent, compliant and equitable outcomes. Provides excellent customer service and creates a positive and top-notch experience that strengthens the organization’s image as the employer of choice.

• Acts as a liaison to other People Services functions when necessary
• Investigates and resolves employee complaints and grievances, ensuring fair and impartial handling of cases
• Conducts thorough and objective investigations into employee relations (people relations) issues, gathering relevant information and conducting interviews as necessary
• Collaborates with supervisors and managers to address performance-related issues and develop appropriate corrective action plans; supports Directors and above as needed and assigned
• Mediates and facilitates discussions to resolve conflicts and improve working relationships
• Identifies patterns or hotspots and makes proactive recommendations to address root causes
• Provides guidance on employee accommodation decisions and transitions
• Assists in the development and implementation of employee relations policies, procedures, and practices in alignment with employment laws and organizational values
• Stays updated with employment laws and regulations, providing guidance to ensure compliance and mitigate legal risks
• Supports the implementation of disciplinary procedures and processes, ensuring consistency and fairness in their application
• Escalates systemic concerns, complex cases or repeated behaviors with potential risk implications
• Maintains accurate and confidential employee relations documentation and records
• Assists in other people-related projects and initiatives as assigned
• Supports facilitation of training for leaders
• Develops meaningful relationships with key stakeholders across the organization
• Monitors compliance with organizational policies and procedures and State and Federal legislative requirements
• Enhances positive employee relations by addressing concerns early and timely, and guiding leaders to reduce employee relations risks
• May support culture assessments process as needed

• Bachelor's degree with a focus on human resource management or related field required;
  Associate’s degree and 4 years of related experience may be accepted in lieu of Bachelor’s degree
• Minimum 2 years’ experience with employee relations or as a Human Resources Generalist required
• Professional certifications in employee relations or mediation preferred
• Demonstrates knowledge of employment laws, regulations, and HR policies and practices
• Excellent interpersonal and communication skills to effectively collaborate with employees and leaders
• Ability to conduct thorough and objective investigations, maintaining confidentiality and integrity
• Strong organizational and time management skills to handle multiple cases and prioritize work effectively
• Proficiency in using HRIS systems and other relevant people tools
• Ability to work independently and collaboratively in a team environment
• Ability to maintain confidentiality and handle sensitive employee information with professionalism

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare…