IT Support Specialist

IT Support Specialist – Secured Investment Corp

Job Type: Full-time

Location:

Onsite – Coeur d’Alene, Idaho

Cogo Nation operates at the intersection of real estate education, private lending, commercial development, and digital marketing. Our growing portfolio includes national brands such as Secured Investment Corp, Cogo Capital, Lake City Servicing, and The Lee Arnold System of Real Estate Investing. Headquartered in scenic Coeur d’Alene, Idaho, we’re proud to be recognized Top 10 Best Places to Work in Idaho for three consecutive years.

We’re looking for an IT Support Specialist with a strong service mindset and a root‑cause approach to troubleshooting. You enjoy helping people, but you also think in causes, not just symptoms. You like learning why something broke, so it doesn’t keep breaking. This is a hands‑on, in‑office role supporting day‑to‑day user needs, new user onboarding, and office technology setups/moves.

• Provide front‑line user support for hardware, software, and account access issues across the organization.
• Set up and onboard new users: provision accounts and access (e.g., Microsoft 365), configure workstations, and deliver basic training on system use and best practices.
• Troubleshoot Windows devices, Microsoft 365 applications, and common business software using a root‑cause mindset (isolate variables, validate assumptions, confirm resolution).
• Support device lifecycle activities, including imaging, updates, workstation refreshes, peripheral management, and basic asset tracking.
• Assist with Microsoft Intune–managed endpoints and modern device administration as skills develop.
• Perform hands‑on tasks such as moving equipment, organizing work areas, running basic cabling, and supporting office/conference room setups (occasional lifting up to ~50 lbs).
• Maintain accurate documentation and update tickets promptly in the IT support system; capture what was tried and what fixed it, so future incidents resolve faster.
• Prioritize requests effectively to keep teams productive and minimize downtime.
• Collaborate with IT leadership to continuously improve standards, documentation, and the end‑user experience.

• Some IT support experience preferred but not required. Early‑career candidates welcome if you can demonstrate strong troubleshooting aptitude and a genuine interest in continuing education.
• Interest in certifications or structured learning is strongly preferred (e.g., CompTIA A+/Network+, Microsoft fundamentals, labs, coursework, or equivalent).
• Ticketing experience is a plus (not required); ability to write clear, professional notes is expected.
• Strong communication skills, patience, professionalism, and a helpful attitude.
• Foundation in Windows and Apple operating systems, basic networking concepts, and common IT troubleshooting.
• Familiarity with Microsoft 365 environments; exposure to Intune or modern endpoint management is a plus.
• Ability to work independently, follow through on commitments, and stay organized in a fast‑moving environment.
• Comfortable in an active, hands‑on role that supports office needs as well as technical work.

This position offers a clear path to advance into areas such as:

• Microsoft 365 & Intune Administration
• Systems & Infrastructure Support
• Endpoint Security & Compliance

• Full Benefits Package:
  Medical, dental, vision, EAP, and confidential support from Marketplace Chaplains—available 24/7 for life’s tough moments.
• PTO + 9 Paid Holidays + Paid Birthday Holiday:
  Because rest isn’t a luxury, it’s a necessity.
• 401(k) + Profit‑Sharing Opportunities:
  Build a future you’re proud of.
• Free Shoes:
  After 90 days and a one‑page book report on a book selection by Lee Arnold, you’ll earn a new pair of kicks (up to $250!).
• Get Paid to Read:
  Join our Book Club and earn up to $1,560/year just for reading and sharing your thoughts.
• Unlimited Learning:
  Access over $300,000 in industry‑leading training and education. No gatekeeping here.
• Career Growth:
  Big opportunities, real advancement.
• Referral Bonus:
  Bring your friends. Get rewarded.
• Culture That Celebrates You:
  From company potlucks and monthly…