Manager Hospitality Services

• Department Hospitality Services - Retail Food Services
• Schedule/Shift/Hours Full Time - Variable

The Hospitality Services Manager provides dynamic leadership and operational oversight for patient and guest food services experiences. This role is responsible for driving business development, enhancing service delivery, and fostering a culture of excellence across all hospitality service lines. The manager is directly responsible for the patient service experience, retail operations, ensuring high standards of care satisfaction, and operational efficiency.

• Manages financial resources, develops long-term plans and goals, leads initiatives, focuses on patient and guest quality experience, and expands current retail service outlets
• Functions effectively within the organization to assist with change, secures needed resources, develops staff and works collaboratively with other service lines creating a positive experience
• Effectively manages retail supervisor and hospitality services supervisor
• Utilizes Mircos POS system monitoring revenue and expenses, and understands department wide software interface capabilities
• Oversees customer service training for Guest Relation Associates, Baristas, and Hospitality Service Associates
• Enhances brand development for patient service line, retail service outlets, working within budgets as needed, and partners with Executive Chef on food cost percentages for retail environment
• Relies on experience and judgment to plan and accomplish goals
• Regular and predictable attendance is an essential job function
• Performs other related duties as assigned
• Competent to meet age-specific needs of the unit assigned

• Associate’s degree in related field required
• Bachelor’s degree in related field required within 3 years of hire
• Minimum 4 years’ related experience required
• 3 years’ leadership experience required
• Certified Dietary Manager certification required or obtained within 1 year of hire
• Project management and organizational skills with the ability to manage multiple priorities and drive continuous improvement
• Computer literacy with proficiency utilizing Microsoft Office Tools (Word, Excel, PowerPoint), MS Windows
• Strong leadership and team development skills, with the ability to motivate, coach, and manage diverse teams
• Customer service excellence with proven ability to create positive patient, guest, and customer experience

• Must be able to maintain a standing and/or sitting position
• Typical equipment used in an office job
• Repetitive movements

Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.

We are excited to offer you:

• Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility.
  
  Benefits begin on the 1st of the month following 30 days of employment.
• Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we ll help you pay for it
• Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
• An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
• Robust and interactive employee referral program
• Competitive salaries with night, weekend, and PRN shift differentials
• Employees receive discounts at The Wellness Bar, PEAK Fitness, and more!
• And much more

Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can  wait to meet you!

Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

What makes a successful employee at Kootenai Health?