Marina Supervisor

** If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please  to apply internally.
** Discovery Land Company creates one-of-a-kind environments that provide individuals and families the freedom, security, and resources to learn, grow, and play in some of the most beautiful places in the world. Through these environments, Clubs foster relationships, share unforgettable and life-changing experiences, embrace well-being, and inspire pure expressions of love, joy, compassion, and gratitude.

At Gozzer Ranch we believe that meeting the mission stated above is a promise we get to deliver on every day. Gozzer Ranch Employees use their personal talent, passion, and resources to meaningfully integrate with diverse cultures and communities to create a viable and fun world for future generations, we do this by operating from our company’s unwavering values, learning, growing, and adjusting as we go.
As the Marina Supervisor for Gozzer Ranch and Discovery Marina, you will be part of creating the Gozzer Ranch Experience. The Marina Supervisor oversees the daily operations of Discovery Marina, which encompasses the Docks, valet operation, Boat Captains, Beach, Marina Office, and the Fleet of Boats. Their responsibilities include recruitment, staffing, training, maintaining cleanliness, organizing the Marina, and ensuring a welcoming atmosphere for members and their guests.

You may be asked to perform other tasks (outside of your key areas of responsibility) from time to time based on business needs. While performing all tasks at Gozzer Ranch we require passion and behavior that embodies our company values:

* ** PEOPLE ARE OUR PRIORITY**
* ** WE RESPECT PEOPLE, PLACES, AND CULTURES**
* ** WE DO THE RIGHT THING**
* ** WE BELIEVE IN HAVING FUN
** Your key areas of responsibility are outlined below:
** Key Area #1:
Valet Operations and Team
*** Overseeing the day-to-day operations of the boat valet service, ensuring efficient and timely service delivery.
* Managing a team of Dockhands, including hiring, training, scheduling, and performance management.
* Write a staff schedule within your budget and the appropriate daily coverage for all areas.
* Coordinating the parking, launching, and retrieval of boats, ensuring proper handling and care.
* Daily boat maintenance for member boats, including uncovering and covering, stocking basic supplies, and wiping down and cleaning.
* Provide fueling, pump-outs, details, and drop-offs when requested.
* Maintaining accurate records of boat inventory, including boat details, owner information, and storage locations.
* Delegating private boat drivers who are qualified for that specific vessel without causing low staffing for valet operations.
* Implementing and enforcing safety protocols and procedures to ensure the well-being of staff and the protection of boats.
* Collaborating with boat owners to understand their specific needs and preferences, providing personalized service.
* Monitoring and maintaining cleanliness and organization in the valet area, ensuring a professional and welcoming environment.
* Conducting regular inspections of boats for any damage or maintenance needs, reporting and coordinating repairs as necessary.
* Developing and implementing training programs for boat valets, ensuring they are equipped with the necessary skills and knowledge.
* Resolving customer complaints or concerns in a professional and timely manner, striving to provide excellent customer service.
* Maintaining positive relationships with boat owners and marina tenants, addressing their needs, and fostering a positive customer experience.
* Assists other Outdoor Pursuits staff in planning and implementing Club Events when Marina services are required.
* Understanding member and member guest needs.  Provide them with personalized solutions by suggesting activities and facilities provided by the Club.
* Create a clean, safe, welcoming atmosphere.
* Daily stocking of towels, sunscreen, water, ice, and any other amenities.
* Keep daily records of usage of the Marina and report needed charges to the Outdoor Pursuits office daily.
** Key Area #2:
Member Boat Service
*** Scheduling routine maintenance tasks such as oil changes, filter replacements, and lubrication to ensure the proper functioning of boat engines and systems when requested.
* Diagnosing and troubleshooting boat engine and system problems and providing appropriate repairs or recommendations for further action.
* Scheduling member boats if in need of repairing or replacing damaged or malfunctioning boat components, including engines, propellers, steering systems, electrical systems, and ballast systems.
* Conducting boat winterization and de-winterization procedures to protect boats during the offseason.
* Assisting boat owners with boat customization or upgrades, based on their specific requirements and preferences through local 3rd party vendors.
* Providing boat cleaning and detailing services, including hull cleaning,…