Business Support, Facilities

Receptionist

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Receptionist at JLL, you'll be the face of our workplace — creating exceptional first impressions and delivering outstanding front-of-house and meeting & event services for clients, visitors, and colleagues alike. This is a role for someone who is genuinely customer-obsessed, detail-driven, and thrives in a fast-paced, high-profile corporate environment. From welcoming visitors to managing meeting spaces and supporting the wider facilities team, you'll play a key role in shaping the everyday workplace experience and representing JLL's culture of excellence at every touchpoint.

What your day-to-day will look like:

• Welcome and direct visitors, candidates, and new hires, managing front-of-house services including sign-in, badging, luggage assistance, lost and found, and delivery coordination
• Handle incoming calls, emails, and queries through front-of-house channels, personalising interactions based on onsite events and visitor needs
• Maintain the highest standards of presentation across reception and meeting areas, including physical setup of meeting and event spaces in line with team guidelines
• Monitor meeting room environments — furniture, signage, AV equipment, temperature, and consumables — ensuring everything is always guest-ready
• Manage room booking systems across Outlook, conference room finder, and SharePoint, keeping displays and calendars up to date
• Liaise with security and janitorial teams to coordinate meetings and events seamlessly
• Support the wider facilities team with trouble tickets, mail and courier services, site inspections, space audits, and general administrative tasks

Required Qualifications:

• Experience in reception, concierge, or a related customer-facing role
• Previous experience in a high-profile corporate environment
• Outstanding interpersonal and communication skills — written and verbal — in both English and Italian
• Strong PC literacy with confidence using technology systems to manage daily activities
• Excellent customer service skills, with the ability to engage professionally at all organisational levels
• High attention to detail and ability to maintain composure and professionalism at all times

Preferred Qualifications:

• Background in catering, hospitality, or workplace services
• Experience with meeting and event coordination in corporate settings
• Familiarity with SharePoint, Outlook calendar management, and conference room booking platforms
• Knowledge of security procedures and emergency/evacuation protocols
• Experience supporting space audits or workplace optimisation initiatives
• Awareness of local area services (transport, restaurants, hotels) to assist visitors as needed

Estimated compensation for this position:

Final compensation packages are determined by various considerations including, but not limited to, skills and competencies assessed on the basis of objective criteria.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

42,640.00 – 42,640.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Cohoes, NY

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!