Lead - Data Operations - Automation & Transitions

This job is with MSCI, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Your Team Responsibilities:

POSITION OVERVIEW - Senior Associate Role & Responsibilities-Build a high-performing team by recruiting, onboarding, coaching, and continuously developing talent.

-Manage staff and functional activities to achieve team goals aligned with organizational objectives.

-Ensure productivity, data quality, and SLA compliance through rigorous performance oversight-Evaluate and implement industry leading QA practices on both data and content, re-engineer quality assurance and quality control processes including working on effectively tracking and reporting quality improvements.

-Undertake projects to improve the data workflow, QA processes, Vendor data onboarding and ensure that these are executed in line with the transformation program-Evaluate re-engineering opportunities by analyzing existing processes and systematically identify manual/off-system tasks and processes bottlenecks, create process maps as specifications for BA/IT and drive them.

-Lead the data transformation working the Data Operations teams in Manila/Mumbai & collaboration with BA/Project Management, Technology & Data Science teams.

-Strong data analysis skills with the ability to interpret large datasets and identify anomalies, report data trends and patterns.

-Participate and shape discussions on scaling & transforming operations, process changes, business priorities and client expectations-Identify opportunities of leveraging ML/NLP for unstructured data extraction, quality enhancement-Lead projects involving new data onboarding and ensure all new data sourcing is in-line with data transformation agenda-Drive strategic planning and goal setting while fostering upskilling and career growth opportunities for the team.

Your

Key Responsibilities:

People Management:
Focus on training pool of Juniors, and  setting up of team workflows , process to detect data quality issues, metrics and KPIs.
Consistent touch on Team members progress and helping team to acquire right level of trainings and skills.
Develop Training plan and module  that helps training new joiners and backfills.
Delivery:
Deliver quality assured data (financial/non-financial) as per agreed daily SLAs
Work with internal stakeholders and downstream teams on meeting Service Level Agreements (SLA) on data Quality Assurance (accuracy, completeness, and timeliness).
Create and implement the appropriate metrics  on deliverables to the stakeholders and always ensure the agreed SLA is met.
Process Improvement:
Create new process metrics, KPI and scorecard.
Can independently manage the deliverables and stakeholders' expectations.
Lead team Quality improvements by analyzing existing process and focus on areas for improvement, automation applying Lean Six Sigma, Balanced Scorecard, and other TQM approaches.
Focused on process improvements  including elimination of redundancies,  brainstorming the process improvements  ideas and partner with the engineering teams to improvise the current state of work.
Work schedules is in India time zone could extend into EMEA hours for meetings
Adaptability and flexibility to work  in a fast paced and changing environment
Ability to work within a team-oriented environment  across hierarchies, functions and geographies
Ability to communicate  with various internal and external parties globally.
Intent in automation  and carry supporting skills like  advanced excel knowledge , building  dashboard using Power

BI , and automation through Jupyter/Python notebooks etc.
Have high interests to learn new things and willingness to take and deliver challenging work.
Good to have:
Have sound knowledge on capital markets and functioning of the markets (Exposure to various financial products like Equities, Fixed Income, Derivatives, Commodities, Corporate actions etc.)
Knowledge about Financial Statements like Annual reports, Income statement, Balance Sheet, and Cash flow statement
Your skills and experience that will help you excel:

Necessary skills and qualifications:

-10+ years of experience in Operations/Team Management, Process Optimization, Project & Change Management.

-5+ years of people management experience, including leading teams and driving performance.

-Analytical skills and strong attention to details - Should have keen interest in analyzing data, process flows and quality focused-It is an added advantage for the exposure of using tools such as Python/SQL etc.

- Demonstrated experience in improving process/Automation through applications of Python/ML/RPA or showing interest in learning and scale.

-Should have very good hands-on skills working with advanced excel features and exposure to visualization tools such as Power

BI would be an advantage.

-Self-starter and self-motivated, must be solutions focused and could work in unstructured environments-Comfortable working in a team environment across…