Product Support​/Technical Intern

Technical Support Intern
Based in Coimbatore  (5 days/week, in-office)
Duration:  6 months
Stipend:  INR 20,000/month + All meals (Mon–Fri)
Performance-based PPO opportunity

About the Role

We are hiring Technical Support Interns to join Hyper Verge's Product Support team.
This role sits at the intersection of  technology, product workflows, and customer operations . You'll work closely with enterprise customers and internal Product/Engineering teams to troubleshoot issues, manage support workflows, and ensure smooth product operations.

This role is ideal for candidates who enjoy:

• Understanding how systems and products work

• Solving operational and technical problems

• Coordinating across teams

• Working closely with customers in fast-paced environments

About Hyper Verge

Hyper Verge is a fast-growing AI SaaS company building the  Identity Infrastructure for the Internet  — powering  1B+ AI-based verifications  across global markets.
Our products help digital businesses onboard users securely, prevent fraud, and scale trust across high-growth digital ecosystems.

We work with companies like  Jio, CRED, SBI, Swiggy, HDFC, Grab , and others — supporting mission-critical onboarding and identity workflows used by millions of users globally.
Alongside onboarding and identity solutions, Hyper Verge also builds enterprise workflow products such as  Hyper Start (CLM) .

What You'll Work On

• Acting as a support point of contact for enterprise customers

• Managing customer-reported technical or product-related issues

• Troubleshooting issues and documenting findings

• Understanding APIs, integrations, and workflows to diagnose problems

• Coordinating with Product and Engineering teams for issue resolution

• Tracking issues to ensure SLA adherence and timely communication

• Documenting troubleshooting steps and recurring issues

• Contributing to support process improvements and operational efficiency initiatives

What We're Looking For

• Basic understanding of APIs, servers, or backend systems

• Strong written and verbal communication skills

• Interest in technical troubleshooting and support workflows

• Ability to work in fast-paced operational environments

• High ownership and willingness to learn

Preferred Signals

• Internship experience in a tech or SaaS organization

• Exposure to customer-facing or support-oriented roles

• Backend, API, or systems-related academic projects

• Participation in clubs, forums, communities, or leadership initiatives

• Interest in fintech, SaaS, or enterprise products

What You'll Gain

• Hands-on experience supporting enterprise SaaS products

• Exposure to APIs, workflows, troubleshooting, and product operations

• Experience working with customers and cross-functional teams

• Understanding of how production systems and support operations function at scale

• Strong foundation for careers in Technical Support, Solutions Engineering, Product Operations, or Customer Success