Debt Management-Customer Communication Officer

Group Company:  HDFC Bank Limited
Designation:  Debt Management-Customer Communication Officer (_100109)
Office

Location:

Coimbatore WBO Coimbatore (Branch)

Position description:
Training Officer - Assets

Primary Responsibilities:

Collation of data for Trainers as per requirements for, IIBF training, Certification, and trained status, LMS, CSAT, Click to Call, Code of Conduct refreshers, attendance, recordings and Feedback
Info graphic reports, Attrition calling and collation, Complaint tracker, Certificates audit,
Accurate and timely submission of MIS / data as per activities above Extraction of reports from applications of IDMS, CSAT, LMS and any other applications / systems
Accurate extraction and tabulation of the data extracted as per defined process.
Storage of the reports as per defined process (Hard & soft form as applicable)
Maintenance of all records in soft copy as well as hard copy formats as defined by the Bank
Maintain accuracy & timeline in submission of information in content.

Additional Responsibilities:
Data Collation and MIS

Academic score:  Pass
Institution tier:  Any
Required work experience
Industry:  Banking/NBFC Preferred
Role:  Collections-Sales-Training
Years of experience:  0 to 2
Key Performance Indicators:
Data and MIS Management

Required Competencies:

Result-Oriented

Required Knowledge:
Excel and MS office

Required Skills:

Analytical skills

Required abilities
Physical:  NA
Other details
Contract Types:  Permanent
Union Affiliation:  No