SaaS Application Technical Support

Role Overview :
Run Loyal is a vertical SaaS platform built for the pet care industry with real bookings, real customers, real uptime requirements. As Technical Support, you'll be embedded with engineering and Dev Ops to keep production systems healthy. You'll monitor infrastructure, triage incidents, manage cloud and database operations, and pick up meaningful SaaS ops skills fast.

Pet Care SaaS | Coimbatore, India | Hybrid | 1+ Year Experience

What You'll Own
Production Support   Monitor apps and internal tools, analyze logs and alerts, escalate issues, and support incident handling end-to-end.
AWS Infrastructure   Work with EC2, VPC, Subnets, and Security Groups. Assist deployments and support day-to-day cloud server management.
Database Operations   Create and manage MySQL users, execute SQL queries, and assist with maintenance and troubleshooting.
Monitoring & Observability   Use Sentry and Mezmo to monitor apps, investigate log anomalies, and drive proactive issue prevention.
Linux & Ops   Navigate Linux servers for troubleshooting, log analysis, process monitoring, and system diagnostics.
Automation & AI Tools   Help with scripting and automation tasks, explore AI-assisted "vibe coding" to boost team velocity.

What You Bring
Must Have
Solid hands-on knowledge of Linux commands, MySQL, and AWS components VPC, Subnets, Security Groups, EC2
Valid AWS certification
Understanding of networking basics: IP, Ports, DNS, HTTP/HTTPS, SSH
Familiarity with log analysis, monitoring systems, and production support workflows
Comfort with Git/Git Hub, REST APIs, and basic deployment concepts
Strong troubleshooting mindset, clear communication, and collaborative instincts

Nice to Have
Docker or containerized environment exposure
Shell/Bash scripting knowledge

Experience with monitoring or observability tools
Internship or academic project experience in infrastructure or backend systems

What You'll Gain
Hands-on experience with real SaaS production systems not toy projects
Deep AWS cloud infrastructure and monitoring platform exposure
Direct collaboration with engineering and Dev Ops teams
Fast learning and career growth in a lean, high-velocity startup environment