Program Manager

Job Title:

Program Manager

Experience:

3 - 6 years
Salary: 35K - 45K (Max. Budget)

Location:

Coimbatore, Tamil Nadu, India

Job Overview:
is looking for a mid-level Program Manager to manage and coordinate SaaS product and
business programs from planning to execution. The ideal candidate should have hands-on experience working with SaaS-based products, strong coordination skills, excellent communication, and the ability to work closely with cross-functional teams to ensure timely delivery of project goals.

Key Responsibilities:

 Own and manage program execution for , ensuring project milestones, timelines, and
deliverables are clearly tracked and completed on time.
 Coordinate with product, technology, marketing, sales, support, and leadership teams to align priorities and remove blockers.
 Bring hands-on SaaS experience to support product planning, customer journey improvements,
subscription workflows, onboarding, retention, and operational execution.
 Create, maintain, and update project plans, task trackers, status reports, dashboards, and documentation
for management review.
 Conduct regular follow-ups with internal teams to ensure assigned tasks are progressing as planned.
 Identify risks, delays, dependencies, and process gaps early, and report them to management with clear
action plans.
 Support coordination between management and department heads for business growth initiatives, product
enhancements, marketing campaigns, and customer experience improvements.
 Prepare weekly and monthly progress reports covering completed tasks, pending tasks, key risks, and
upcoming priorities.
 Ensure structured communication across teams, including meeting notes, action items, reminders, and
timely escalation of critical issues.
 Help improve internal workflows, SOPs, and program management processes for better productivity and
accountability.

Required

Skills & Experience:

 Mid-level experience in program management, project coordination, SaaS operations, product operations,
or a similar role.
 Must have hands-on experience or strong working knowledge of SaaS business/product workflows.
 Strong understanding of task ownership, milestone tracking, stakeholder coordination, and reporting.
 Excellent written and verbal communication skills in English;
Tamil communication is an added advantage.
 Ability to multitask, prioritize work, document tasks clearly, and follow up until completion.
 Experience using tools such as Google Workspace, Excel/Sheets, project trackers, CRM tools, helpdesk
tools, or project management platforms is preferred.
 Strong problem-solving mindset with the ability to work independently and coordinate with multiple teams.