Delivery Lead​/Technical Lead

Position: Delivery Lead / Technical Lead
Position Summary:

Sikich is seeking a QMS Lead to work with our Life Sciences clients to help them successfully implement and adopt our Quality Management System (QMS) software. This individual will be responsible for providing consulting services to clients throughout the implementation lifecycle, from requirements gathering, demo and scoping to user training and post-implementation support. The individual will also be responsible for providing solutions, architecture design and development to the customers & provide optimized solutions to the customer.

Experience Band: 8+ Years

Primary

Job Responsibilities:

Conduct requirements gathering, demo and scoping sessions with clients to understand their business processes and QMS requirements
Work with the Delivery Consultants / Sr. Solution Consultant / Configuration Consultant to implement the solutions and guide the team whenever required
Develop and execute project plans and timelines, ensuring on-time delivery and client satisfaction
Configure the QMS software to meet client requirements and ensure data accuracy
Provide user training and support to clients throughout the implementation process
Work closely with the project team to ensure successful implementation, including collaborating with developers, project managers, and other consultants as needed
Manage client relationships and communicate project status updates on a regular basis
Travel to client sites as needed

Requirements:
8+ years of experience in Life Sciences Quality Management, with a focus on QMS implementation and configuration
Experience in working with Track Wise / Track Wise Digital / Salesforce Configuration
Configure and optimize Track Wise on Premise / TWD Solutions
Proficiency in managing Admin Queries, SAP Crystal Reports, Webservices
Experience in drafting Configuration Specification / Design documentation

Experience with Installation / Upgrades
Experience in managing the team and providing guidance to the team
Experience in providing optimized solutions to the customer when needed
Experience in Track Wise Schema and proficient in writing SQL Queries
Proficient in Troubleshooting issues
Experience in working and collaborating with multiple teams to implement the solution/project
Bachelor's degree in Life Sciences, Engineering, Computer Science, or related fields
Experience working with Life Sciences regulations and standards such as FDA 21 CFR Part 11, ISO 13485, and EU MDR

Experience with software implementation projects, including requirements gathering, scoping, testing, and training
Strong analytical and problem-solving skills, with the ability to think creatively to find solutions to complex issues
Strong communication and interpersonal skills, with the ability to work collaboratively with clients and project team members
Ability to travel to client sites as needed

Benefits of being a part of the team
Family Health Insurance including parents
Life & Accident Insurance
Maternity/paternity leave
Performance-based incentives
Referral Bonus program
Exam Fee Reimbursement Policy
Indian festival holidays
5 days working week
Doctor's Consultation