IT Support Executive

Locations Available :
Puthenchira | Coimbatore | Edapally
Department : IT / Operations
Reports to : IT Manager / IT Lead

Employment type

:
Full-time, on-site

Role Overview
We are looking for an active, dependable IT Support Executive to handle day-to-day L1 technical support across our offices. The role combines hands-on first-level troubleshooting with strong coordination skills - you'll be the first point of contact for users and the key link between our team and external software/hardware vendors. We also value working knowledge of AI tools to speed up troubleshooting, drafting, and day-to-day tasks.

Clear communication, ownership, and consistent follow-up are at the heart of this job.

Key Responsibilities
Provide L1 (first-level) IT support to end users for hardware, software, network, email, and login issues.
Log, track, and resolve support tickets promptly; escalate to L2/L3 or vendors when needed.
Coordinate with software and hardware vendors for issue resolution, installations, updates, licenses, and warranty/AMC support.
Follow up persistently with vendors and internal teams until issues are fully closed — no loose ends.
Set up and configure desktops, laptops, printers, and peripherals for new and existing users.
Support basic network connectivity, Wi-Fi, and access-related issues.
Maintain accurate records of assets, tickets, vendor interactions, and resolutions.
Communicate clearly with users on issue status, expected timelines, and resolutions.
Assist with routine IT maintenance, backups, and system checks.
Use AI tools (e.g., ChatGPT, Copilot, and similar assistants) to research solutions, draft communications, and resolve issues faster.

Required Skills
Basic L1 troubleshooting knowledge:
Windows OS, MS Office, email clients, common business applications, printers, and basic networking.
Strong command of language and communication — able to explain technical points simply to non-technical users.
Good vendor coordination and follow-up skills; able to chase issues to closure.
Comfortable handling multiple requests and prioritizing without dropping tasks.
Working knowledge of AI tools (ChatGPT, Microsoft Copilot, Google Gemini, or similar) and how to apply them practically for support, troubleshooting, and documentation.

Personal Attributes
Active and proactive — takes initiative rather than waiting to be told.
Honest and trustworthy — handles systems and data with integrity.
Strong work ethic — committed, reliable, and focused; no slacking or shortcuts.
Service-minded — patient and approachable with users.
Willing to work on-site at the assigned location.

Qualifications
Diploma / Degree in IT, Computer Science, or a related field (or equivalent practical experience).
0–2 years of experience in IT support / helpdesk (freshers with the right attitude and basics may apply).

What We Offer
A stable, on-site role with clear responsibilities.
Exposure to vendor management and end-to-end issue ownership.
A team that values reliability, honesty, and clear communication.