Customer Care Executive

Company Description

The Bombay Store is one of India’s oldest and most iconic retail brands, established in 1906. Rooted in the Swadeshi movement, the brand celebrates India’s rich cultural heritage through a curated range of handcrafted home décor, artefacts, souvenirs, fashion accessories, and gifting products. With a strong focus on Indian craftsmanship and contemporary design, The Bombay Store connects tradition with modern lifestyles and continues to promote authentic Indian artistry across its retail stores and online platforms.

Role:
Customer Care Executive (Sales)

• Warmly greet customers and provide excellent service

• Understand customer requirements and recommend suitable products

• Explain product features, offers, and promotions clearly

• Focus on achieving daily and monthly sales targets

• Handle billing, cash/card/UPI transactions using POS system

• Maintain proper product display and visual merchandising standards

• Ensure stock availability, tagging, and shelf arrangement

• Handle customer queries, feedback, and complaints professionally

• Support stock counting, inward, and inventory control activities

• Maintain store cleanliness, discipline, and brand standards

• Coordinate with team members for smooth store operations

Qualification &

Skills:

• Minimum 12th / Diploma / Any Degree

• Fresher or experienced candidates can apply

• Good communication skills in English & local language

• Customer-focused, service-minded, and positive attitude

• Willing to work in shifts, weekends, and festival seasons

• Team player with dedication and responsibility