Front Desk Coordinator

Front Desk Coordinator – North American Dental Group (NADG)

Part‑time position (Monday‑Thursday 9:00 am‑3:00 pm).

Imagine working in a place which delivers best‑in‑class patient care and focuses on putting every patient first, every visit. Our guiding principle is empathy, and we want you to join us on our mission to transform the dental experience. Our practice partners with North American Dental Group which provides us with the necessary support in order to fulfill our purpose of ensuring excellent patient care.

• Dependable and skilled in quality control when handling financial information, performing insurance verification, and preparing end‑of‑day reports, always keeping our patients worry‑free.
• Perform clerical tasks such as sorting, opening, distributing mail, scanning, and photocopying. Answer phone calls and provide information to callers; greet visitors/patients; schedule, verify, and confirm patient appointments.
• Explain procedures and/or services to patients using dental knowledge.
• Present financial policies and arrangements to patients, collect co‑payments and verify insurance coverage as appropriate.
• Track appointments due to no‑shows, cancellations, and late arrivals.

• High School Diploma or equivalent (Associate’s degree preferred).
• 1‑5 years of customer service, insurance, or dental experience preferred.
• Knowledge of dental software, Microsoft Office programs, as well as ability to learn new programs as needed.

• Health, Dental and Vision Insurance (Full‑time employees).
• Healthcare Spending Account.
• Paid Time Off.
• 401(k).
• Employee Assistance Program.
• Referral Program.
• Employee Discount Program.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.