Team Leader, Retail

Join to apply for the Team Leader role at Tractor Supply Company

The Team Leader assists the Store Manager and Assistant Store Manager with operational, sales, and merchandising objectives by delivering a Legendary Customer Experience. The Team Leader promotes a safe and productive work environment for all Team Members, customers, and vendors, and trains Team Members on the appropriate application of policies and procedures.

• Maintain regular, predictable attendance.
• Work scheduled shifts, including varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Customer Service through GURA:
  Greet the Customer;
  Uncover Customer’s Needs & Wants;
  Recommend Product Solutions;
  Ask to Add Value & Appreciate the Customer.
• Execute assigned basic, promotional, and seasonal merchandising activities.
• Perform Opening/Closing procedures.
• Transport and make deposits to bank.
• Assess store conditions and assign duties.
• Organize and prioritize workflow through the use of the daily planner.
• Recover merchandise.
• Participate in mandatory freight process.
• Perform regular and promotional price change activities.
• Resolve customer complaints/issues and ensure a Legendary shopping experience.
• Adhere to loss prevention standards and respond to alarm calls as needed.
• Communicate with Team Members on job functions, responsibilities and financial goals.
• Operate cash register/computer supervising cash handling procedures.
• Assist Team Members on appropriate application of policies and procedures.
• Ensure safety & well‑being of birds; sanitize and maintain poultry holding tanks.
• Operate forklift and baler.
• Complete all documentation associated with any of the above job duties.
• Obtain required licenses or certifications as needed.
• Perform other duties as assigned.

Experience:

Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred. Supervisory experience preferred. Must be at least 18 years of age and possess a valid driver’s license.

Education:

High school diploma or equivalent is preferred, but not required. Must be able to read, write, and count accurately.

• Basic computer skills.
• Ability to read, write, and count accurately.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to perform and execute principle responsibilities of Team Members.

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.). Lighting and temperature adequate.
• Can work indoors and outdoors in adverse weather conditions.
• Promote a safe and productive work environment for Team Members and customers.

• Move and transfer merchandise weighing up to 50 pounds; occasionally lift or reach overhead.
• Push/pull up to 2,000 pounds with equipment.
• Stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders frequently.
• Operate store equipment such as computer, cash register, forklift, baler, etc.
• Handle poultry/poultry contact as required.
• Travel as required; drive or operate a vehicle for business needs.

This job description is a summary of responsibilities. It is not a comprehensive list. Perform all duties as assigned by supervisor.

At Tractor Supply and Petsense by Tractor Supply, Team Members are the heart of our success. We offer a comprehensive total reward package with medical, dental, vision, life, disability, parental leave, tuition reimbursement, and family planning resources. Full‑time and part‑time Team Members receive benefits subject to eligibility criteria.

• Mid‑Senior level

• Full‑time

• Information Technology
• Retail