Shift supervisor, Retail

Join to apply for the Shift Supervisor role at CVS Health

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through local presence, digital channels and more than 300,000 purpose‑driven colleagues caring for people where, when, and how they choose – in a way that is uniquely more connected, convenient and compassionate.

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

• Management
• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Customer Service
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Merchandise/Presentation
• Price merchandise
• Stock shelves
• Execute displays, signage and inventory of weekly, promotional, and seasonal merchandise
• Execute display and maintenance of off‑shelf merchandise
• Reset departments following POGs

• Deductive reasoning ability, analytical skills and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including early morning, overnight and weekend shifts, overtime as needed, and respond to urgent store issues as they arise

• Experience as a retail supervisor

High School Diploma or equivalent preferred but not required.

30

Full time

$18.35 - $27.35

We take pride in a comprehensive and competitive pay and benefits mix, investing in the physical, emotional and financial wellness of our colleagues and their families.

• Affordable medical plan options, 401(k) plan (including matching company contributions), and employee stock purchase plan
• No-cost wellness programs, counseling and financial coaching
• Benefit solutions that address different needs – paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access, and more depending on eligibility

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We anticipate the application window for this opening will close on: 03/24/2026

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Hospitals and Health Care