Service Associate; Part-Time or Seasonal

Description

For over 55 years, Mackey's has been Connecticut's trusted partner in helping families care for what matters most—their homes, pets, and farms. As a Service Associate, you'll be the vital connection between our customers and the solutions they need to succeed, whether they're caring for beloved pets, nurturing their gardens, or managing their farms.

Every interaction you have shapes a customer's experience and success. You'll help a farmer find the right feed for their livestock, guide a pet owner to the perfect nutrition for their companion, or assist a gardener in selecting plants that will flourish in their yard. Your expertise and genuine care directly contribute to the health and happiness of families throughout Connecticut.

• Provide exceptional customer service that reflects our commitment to integrity and excellence
• Partner with our collaborative team to create outstanding retail experiences through merchandising, stocking, and store maintenance
• Develop deep product knowledge to become a trusted advisor for customers' pet, farm, and garden needs
• Handle transactions with precision and accountability, managing everything from small purchases to large agricultural orders
• Solve problems resourcefully, turning challenges into opportunities for customer satisfaction
• Lead by example in supporting teammates and maintaining our inclusive, growth‑oriented culture

You're not just selling products—you're supporting life. The pet food you recommend nourishes a family's beloved companion. The garden supplies you suggest help create spaces where families gather. The agricultural products you provide sustain local farms that feed our community. Your work has meaning that extends far beyond the transaction.

• Growth‑Focused: We invest in your development as we expand our operations and innovations
• Integrity‑Driven: Every customer interaction is guided by honesty and genuine care
• Team‑Centered: We succeed together through collaboration and mutual support
• Trust‑Building: You'll develop lasting relationships with customers who depend on your expertise
• Accountability‑Based: Take ownership of customer success and continuous improvement

Flexible Opportunities: We offer both part‑time and seasonal positions designed to fit your lifestyle while providing meaningful work in a supportive environment.

• Must be 18 years or older
• Self‑motivated with genuine passion for helping people succeed
• Strong problem‑solving abilities with resourceful approach to challenges
• Excellent communication skills—ability to speak and write clearly with empathy and respect
• Organization and prioritization skills to manage multiple tasks and customer requests
• Physical capability to handle products weighing 5‑60 lbs with active movement including reaching, bending, and lifting
• Proficiency with Google Workspace and Microsoft Office Applications
• Commitment to teamwork and inclusive approach with customers and colleagues

• Leading by example in customer service excellence
• Supporting teammates' success and development
• Taking initiative to learn about products and processes
• Maintaining accountability for results and customer satisfaction

• Customer service or retail experience, particularly in service‑focused environments
• Cashier or point‑of‑sale experience with cash handling responsibilities
• Experience in agricultural, pet, or garden retail sectors
• Background in team leadership or project management
• Comfort handling large transactions and various payment methods

• Integrity: Honest, transparent interactions with every customer
• Growth Mindset: Eagerness to learn about products, processes, and customer needs
• Teamwork: Collaborative spirit that elevates the entire team
• Accountability: Ownership of customer outcomes and personal development
• Trust: Building reliable relationships through consistent, caring service

• Part‑time and seasonal scheduling options
• Competitive compensation with growth opportunities
• Comprehensive training in…