Receptionist​/Care Navigator

Tiptree Medical Centre is looking for a friendly, organised, and professional Receptionist to join our busy GP practice team on a part time basis for 30 hours per week.

The successful candidate will be the first point of contact for patients and visitors, providing excellent customer service and administrative support to ensure the smooth running of the practice.

• Welcoming patients and visitors in a courteous and professional manner
• Answering telephone calls and responding to patient enquiries
• Booking, amending, and cancelling appointments
• Managing patient records and updating information accurately
• Liaising with GPs, nurses, and other healthcare professionals
• Carrying out general administrative and reception duties

We are a friendly, busy and innovative GMS practice for approximately 12,000 patients in north east Essex where work life balance is not just a buzzword.

The team is comprised of two friendly, supportive partners and 7 salaried GPs. We have an excellent nursing team with specialist skills in diabetes, asthma and COPD, 4 advanced nurse practitioners (ANPs), 3 practice nurses, 2 HCAs, 1 associate practitioner, 2 clinical pharmacists and 1 pharmacy technician. We have a dedicated administrative and reception team working together to provide high quality patient care.

We use ANIMA total triage and embrace new ways of working while maintaining the traditional values of family medicine and patient centred care.

• A modern purpose built building in the centre of the village
• A supportive and friendly multidisciplinary team
• High QOF achievement
• Good CQC rating
• Ongoing training and development opportunities
• Educational events and in house meetings
• A positive and collaborative working environment

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times
• Experience of working with the general public, being sensitive and empathic in distressing situations
• Ability to work as part of a team
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• Excellent communication and interpersonal skills
• Strong organisational and multitasking abilities
• Ability to work calmly in a busy environment
• Previous reception or customer service experience preferred
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.
• All applicants should ensure that they live within reasonable commuting distance.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.