Clerical Officer - Radiology

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Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole.

The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Colchester Hospital.

We are looking for:

• Permanent, full time 37.5 hours per week to be worked Monday – Friday 08:00/08:30 – 16:00/16:30 subject to change or flex upon needs of the service.
• Permanent, part time 15 hours a week to be worked Saturdays and Sundays - 8:30 - 17:00 (1 hour lunch) - Saturdays and Sundays subject to change or flex upon needs of the service

In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.

As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.

You will be working as part of a team of staff who:

• To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
• To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
• To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• To escalate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
• Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes

We are one of the largest NHS organisations in England , employing more than 12,000 staff

We pride ourselves on supporting our staff.

We offer a wide range of training and development opportunities, as well as flexible working options

• We offer a wide range of training and…