Part Time Administrator, Administrative​/Clerical

Part-time administrator for the Hospital Liaison team at Essex Partnership University NHS Foundation Trust, supporting multidisciplinary clinical staff and managers. The post centres on answering calls and queries from patients, relatives and GPs, and recording clinical activity accurately on Trust systems, with cover across services when colleagues are absent. Hours are fixed at Monday to Wednesday, 9am to 5pm, and the role involves sensitive conversations and sometimes hostile callers.

Visa sponsorship is not available, so applicants must already have the right to work in the UK.

• Provide a comprehensive administration service for clinical services and functions within the Trust's localities
• Handle administrative tasks for multidisciplinary clinical staff and managers in a polite and efficient manner
• Ensure timely and accurate recording of all activity across services on Trust information systems
• Deal with non-routine queries from patients, relatives, GPs and other healthcare professionals, including complex medication and treatment issues
• Exchange confidential and sensitive information with staff, patients and carers in person and by telephone
• Support patients and families seeking help or information, dealing appropriately with clients who are hostile, abusive or aggressive
• Cover absence across all services and locations, relocating on occasion
• Record messages accurately and follow them up in line with department guidelines
• Work as a member of the Directorate's Administration Service, giving support in other areas as requested
• Safeguard confidentiality, which is a prerequisite of the role

• GCSE pass (or equivalent) in Maths and English

• Previous administration experience

• Working knowledge of Microsoft Word, Excel and Outlook
• Good verbal and written communication skills, with fluency in English
• Ability to use own initiative and prioritise tasks
• Attention to detail
• Flexible approach to work

• Right to work in the UK

• Positive and compassionate approach to patient care

• A Level education or equivalent
• Administrative or secretarial qualifications
• Experience of System One, Paris or Mobius
• Previous NHS administration experience

• 27 days holiday plus bank holidays, rising to 33 days after 10 years' service
• Pension of up to 14.5% of pensionable pay
• Staff discounts including Blue Light Card and NHS offers
• £8,000 relocation package for those moving to Essex
• Interest-free season ticket loans for travel by tram, rail or bus
• Flexible working available from day one for most roles
• Regular support, supervision, training and development
• Mental health and wellbeing services, occupational health and counselling