Operational Excellence Manager

Operational Excellence Manager page is loaded## Operational Excellence Manager remote type:
Hybrid locations:
London time type:
Full time posted on:
Posted Todayjob requisition :
R0018736
** Job Type:
** Permanent
* * Build a brilliant future with Hiscox
**** Position:
Operational Excellence Manager
**** Business Unit:
London Market
***
* Location:

London / Colchester / York
**** Reporting to:
Head of HSL Operations and Governance
**** Type:
Permanent
***
* The Role:

** The Operational Excellence Manager is responsible for embedding a culture of continuous improvement across HSL operations and governance processes. This role will design and deliver a structured improvement programme that strengthens control frameworks, enhances management reporting, and supports compliance in line with Lloyd’s, PRA, and FCA  addition, this role will be responsible for providing structured administrative and coordination support across HSL operations and governance teams.

Ensuring operational processes, reporting cycles, controls evidence, and meetings run on time and to standard, underpinning our oversight responsibilities and governance framework. This is a collaborative role that will work across the London Market business unit and other areas of the Hiscox Group, including those business units using syndicate capacity to underwrite (re) insurance products.
*
* Key Responsibilities:

** Continuous Improvement
* Define the Operational Excellence roadmap for HSL Operations, ensuring alignment with regulatory standards and our governance framework.
* Lead on tactical People/Process/System changes for each governance pillar across HSL and identify changes that could benefit from cross BU synergies.
* Deliver adoption plans for new processes and governance standards, ensuring stakeholder engagement within Underwriting, Claims, Risk, and Finance across HSL business units.

Governance Activities
* Ensure up to date documentation of policies and procedures is maintained by HSL business units for the respective governance areas, facilitating robust document management practices
* Plan, schedule, and administer HSL governance and oversight forums (committees, quarterly business reviews, attestation checkpoints).
* Define, maintain, and continuously improve HSL reporting standards across all Business units that use HSL capacity.
* Facilitate cross-function horizon scanning coordination. Work with Compliance and L&D to embed new / changes to existing regulatory standards within the respective HSL business units.
* Manage bi-annual attestation processes for governance areas business/risk owners.

Risk and Performance Monitoring
* Collaborate with control owners to integrate PRA/FCA/Lloyd’s compliance controls into workflows, simplifying evidence capture for internal management reporting.
* Collate and report on risk control metrics (from Shield) assessed by Risk and Control owners on a quarterly basis against defined KRIs across all HSL Business Units.
* Collate governance lifecycle performance reports for each governance pillar across all HSL business units - develop operational dashboards tracking SLA adherence.
2nd and 3rd line engagement
* Engage with internal monitoring teams in conjunction with HSL Operations functional teams throughout planning, fieldwork, and completion of reviews.
* Coordinate and oversee resolution of remedial activity arising from internal Compliance Monitoring Reviews or Audits where these align to HSL Operations functions, implementing revised operational processes to support ongoing mitigation where appropriate.
* Support Risk & Compliance in coordinating and responding to external regulator requests.
** Our must haves:
*** Experience gained working in operational risk within an insurance company, including a proven track record of implementing and managing operational improvement and control frameworks across complex entity structures.
* Strong operations administration in a regulated financial services environment; familiarity with London Market workflows preferred.
* Experience in the Lloyd’s insurance market, market practice, and products.
* Knowledge of PRA, FCA and Lloyd’s regulations, guidance and expectations for product…