Client Services Director
Listed on 2026-09-07
-
Business
Client Relationship Management
About the Role:
As Client Services Director, you'll lead and develop our Client Services team to deliver exceptional service and build strong, long-lasting client relationships. You'll work closely with senior stakeholders to ensure high-quality work is delivered on brief and on budget, while also helping to identify and grow new business opportunities. This role plays a key part in driving team performance, nurturing talent, and ensuring our clients receive a consistently outstanding experience.
Shifts: 9:00am - 5:30pm, Monday to Friday (three days in office) (Occasional early starts, late finishes, and client travel may be required)
Benefits:
Generous Holidays starting from 33 days per annum
Birthday leave (post-probation)
Tax Free EOT Bonus
Group Life Assurance
Social events organised by our Social Committee
Optional private medical insurance after 1 year
Long service awards every 5 years
Employee of the Quarter programme
Free tea, coffee, snacks, kitchen facilities, and breakout spaces
Beer Fridge Fridays
Referral programme
Pirkx benefits from day one
Auto-enrolment pension (3% employer contribution after 3 months)
Key Responsibilities:
Lead, inspire, and develop the Client Services team to deliver outstanding customer service
Build and maintain strong senior-level client relationships and key accounts
Oversee delivery of high-quality work that meets client briefs, budgets, and timelines
Drive best practice across client servicing and continuously improve processes
Identify and support new business opportunities and account growth
Own financial targets and motivate the team to achieve performance goals
Requirements:
Proven experience in a senior client services or account leadership role within an agency environment
Strong track record of managing and developing high-performing teams
Experience managing key client relationships and multiple stakeholder groups
Commercially minded with the ability to spot and convert new business opportunities
Excellent communication, presentation, and relationship-building skills
Highly organised with the ability to thrive in a fast-paced, deadline-driven environment
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).