Customer Service Co-ordinator

Overview

As a Customer Service Coordinator, you'll play a vital role in ensuring smooth communication and top-tier service.

• Handling customer enquiries and orders via phone and email with speed and accuracy
• Creating positive experiences with every interaction
• Performing precise data entry and sales processing
• Collaborating with internal teams to resolve issues efficiently
• Spotting opportunities to improve processes and enhance service delivery
• Maintaining accurate customer records in our CRM system
• Communicating with departments like Finance, Depot, and Purchasing
• Supporting product delivery and contributing to business success
• Building product knowledge and sharing insights with stakeholders

This is a Monday to Friday role, with a rostered Saturday morning (worked from home). After successful training, you'll enjoy the flexibility of hybrid working as part of a team rotation.

• Be confident using IT systems (training provided)
• Have a positive, approachable attitude and strong communication skills
• Show resilience and tenacity under pressure
• Deliver first-class customer service with attention to detail
• Thrive in a fast-paced, collaborative team environment
• Be part of a supportive and inclusive team
• Enjoy flexible working arrangements
• Develop industry-leading product knowledge
• Make a real impact on customer satisfaction and business success

• Bonus scheme
• Enhanced holiday entitlement
• Contributory pension scheme
• Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
• Access to our Employee Assistance helpline for free and confidential advice
• Access to join our Employee Communities (nine communities, including REACH:
  Religious, Ethnic, Cultural Heritage, LGBTQ+, Parents & carers, Ability, Wellbeing, Female voice and menopause)
• Training and development opportunities

We re proud to be part of CRH, and even prouder to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. If you need any reasonable adjustments during the recruitment process, just let us know, we re here to support you. Ready to build your future?