Customer Relations Executive

Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.

Flexibility is central to our business ethos, and our underwriting knowledge and capacity is supported by our parent company, AmTrust, and trusted relationships with a host of major ‘A rated’ underwriters including RSA and Great American Insurance.

We’re Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global AmTrust Financial group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service.

As part of our service offering, we manage customer complaints with care, clarity and a focus on fair outcomes. We are now recruiting for a Complaints Handler, based out of our Colchester office on a hybrid basis.

• Take ownership of complaints from initial receipt through to final response.
• Speak with customers by phone and review evidence such as policy wording, claim notes and legal correspondence to fully understand their concerns.
• Work proactively to resolve issues early where possible.
• Ensure all responses meet regulatory expectations and deliver a positive customer experience.
• Deepen understanding of complaint handling within a regulated environment and contribute to a team undergoing exciting technological and operational change.

• Strong communication skills.
• Experience with in a regulated or complaint‑led environment (such as telecoms, energy, finance, or claims).
• Confidence to challenge information and interpret evidence.

For More Information,  For The Job Description.

To show your interest, submit your CV and we will be in touch.