Customer Service Executive

Overview

Customer Service Executive
- Location:

Colchester ESSEX

Hours:

07:30 - 16:30 (slightly flexible, e.g., 08:00 - 17:00)

We're on the lookout for an enthusiastic Customer Service Executive to join our Colchester office following an internal restructure. If you're passionate about delivering exceptional service, thrive in a fast-paced environment, and enjoy supporting a dynamic sales team, this is your chance to make an impact!

• Being the first point of contact for customers via phone, email, and web chat
• Providing proof of delivery (PODs) and resolving queries quickly
• Processing sales orders, raising invoices, and creating packing lists
• Managing customer accounts, data, and onboarding forms (modern slavery, sustainability, ISO certification)
• Supporting the sales team during busy periods or absences
• Upselling, making product recommendations, and making lead qualification calls
• Helping with exciting projects like special product codes and recycling initiatives

• People who love helping customers and thrive on problem-solving
• Strong communicators with a knack for organisation
• Team players who can multitask and stay calm under pressure
• Advantage if you speak German
• Previous experience in customer service, sales support, or admin is a bonus, but enthusiasm counts too

• Be part of a friendly, supportive team where your contributions matter
• Enjoy a structured yet flexible working schedule
• Competitive salary and 25 days holiday
• Opportunity to grow and take on new challenges in a dynamic environment

If you're ready to bring energy, positivity, and a passion for service to our team, we want to hear from you!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people