Mobile Funeral Arranger

Mobile Funeral Arranger

£13.47 per hour plus benefits

Part time, 18.75 hours per week, Monday to Friday covering 2 full days, 9am-5pm and one half day

Mobile role covering Billericay, Brentwood, Chelmsford, Great Tey, Braintree, Clacton on sea, Colchester, Ipswich, Ravenswood, Witham

Please note all positions within Funeral care can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on role applied for.

Typical duties include but are not limited to preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.

Please carefully consider your comfort levels with these responsibilities before applying.

• Travel to meet clients and build and maintain positive relationships with the community.
• Support our clients both in person and over the phone, arranging family visits and answering client questions.
• Ensure that the funeral home—both inside and out—is always clean, safe, and welcoming, maintaining a professional and comforting environment for our clients and reporting and recording any maintenance issue.
• Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
• Refer regulated work, such as selling and informing clients about funeral plans, to the Funeral Plan Arrangers team.
• Assist in the manual handling of coffins and the preparation of the deceased (preparing for viewing – hair, make‑up, etc.), moving the deceased and other general responsibilities.
• Update client management applications, entering accurate and timely information to ensure records are always kept up to date.

• A full UK driving licence and access to a vehicle.
• The ability to work confidently on their own—whether travelling to client meetings or independently managing a branch when needed.
• Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
• The ability to confidently work with numbers and perform basic calculations such as cash handling, working out discounts, and simple data entry and invoicing.
• A keen eye for detail and accuracy, ensuring regulatory policies and processes are always adhered to.
• Good IT skills, with the ability to use a range of technology devices and systems (e.g. computers, tablets, smartphones, printers) and the ability to learn and effectively use new applications and systems.
• A passion for delivering great service and building relationships.
• High levels of empathy, discretion and care.
• The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings (appropriate training and equipment to ensure safe working practices will be provided).

• 30% off Co‑op branded products and 10% off other brands in our food stores all year‑round, as well as discounts on other Co‑op products and services.
• 23 days holiday (pro rata, rising with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme which offers confidential advice and support 24 hours a day.
• Access to virtual GP and free eye tests.
• Endless career development opportunities including apprenticeships.
• A friendly, supportive team and the knowledge that you make a huge difference to your community.
• Access to Stream – a money management app that gives you access to a percentage of your pay as you earn it.

We’re building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Any offer of employment made will be conditional upon the completion of pre‑employment screening checks.

We reserve the right to remove a vacancy before the scheduled closing date.