Customer Service Advisor

An established, customer-focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.

This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross-selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).

What you'll be doing as a Customer Service Adviser:

You'll support customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.

Handling inbound and outbound calls, providing a professional and personable service
Producing Insurance quotations and converting opportunities into new and additional business
Supporting renewals and retention, building strong customer relationships
Processing mid-term adjustments and customer instructions accurately
Identifying cross-sell opportunities and making introductions where appropriate
Recording and managing leads and activity using a CRM system
Building product knowledge over time with structured training and coaching
As you develop, supporting smaller business customers (training provided)
What we're looking for to be a Customer Service Adviser

Previous Insurance customer service experience (motor/home Insurance ideal)
Comfortable with sales conversations, including upsell and cross-sell
Confident communicator (verbal and written) with a strong telephone manner
Good IT skills and the ability to learn new systems quickly
Organised, reliable and able to manage your own workload
A positive, "can-do" approach and enjoyment of working in a small team Benefits

£25,000-£27,000 + bonus (depending on experience)
Full training & development (technical knowledge, sales skills)
Support towards CII qualifications
Supportive, friendly working environment
25 days holiday + bank holidays
Free parking (Great Tey area)
Company pension scheme