Customer Service Advisor

An established, customer‑focused Insurance business in the Colchester area is looking for a Customer Service Adviser to join their friendly, growing team.

This is a great opportunity for someone who enjoys speaking with customers, delivering a brilliant service, and confidently upselling and cross‑selling when it's right for the customer, backed by excellent training and development from day one (including support towards professional qualifications).

• Supporting customers across a range of personal lines Insurance products, handling enquiries, quotations, renewals and policy changes, while making the most of sales opportunities on every call.
• Handling inbound and outbound calls, providing a professional and personable service.
• Producing Insurance quotations and converting opportunities into new and additional business.
• Supporting renewals and retention, building strong customer relationships.
• Processing mid‑term adjustments and customer instructions accurately.
• Identifying cross‑sell opportunities and making introductions where appropriate.
• Recording and managing leads and activity using a CRM system.
• Building product knowledge over time with structured training and coaching.
• As you develop, supporting smaller business customers (training provided).

• Previous Insurance customer service experience (motor/home Insurance ideal).
• Comfortable with sales conversations, including upsell and cross‑sell.
• Confident communicator (verbal and written) with a strong telephone manner.
• Good IT skills and the ability to learn new systems quickly.
• Organised, reliable and able to manage your own workload.
• A positive, 'can‑do' approach and enjoyment of working in a small team.

• £25,000‑£27,000 + bonus (depending on experience).
• Full training & development (technical knowledge, sales skills).
• Support towards CII qualifications.
• Supportive, friendly working environment.
• 25 days holiday + bank holidays.
• Free parking (Great Tey area).
• Company pension scheme.