Business Travel Consultant

Business Travel Consultant – Responsibilities

We are currently recruiting for an experienced Business Travel Consultant to join our expanding operations team. If you have experience working for a TMC and GDS knowledge, Sabre would be ideal please let us know.

• Handle enquiries and reservations from clients, ensuring that they are responded to according to the client company’s travel policy.
• Process e‑tickets and other required travel documentation in accordance with client profiles.
• Offer advice and options, where appropriate, for each itinerary, including the most cost‑effective means of travel.
• Give clients accurate information pertaining to their planned itinerary.
• Carry out full research for each client to ensure that the best possible service is provided and that each client can make a well‑informed decision.
• Offer ancillary services to clients such as car hire, hotels, private car transfers, parking, etc.
• Confirm all booking information – fares; itineraries; e‑ticket details; changes – within specified deadlines.
• Put customers first and deliver the best possible service at all times.
• Adhere to all relevant policies, operating procedures and standards at all times.
• Attend staff meetings and training sessions as required.
• Always work with due care and attention to ensure the personal safety of yourself and others.
• Carry out any other role or task that is commensurate with the spirit and purpose of this job description.
• Build and update travelers’ profiles so that their needs and requirements can be met as accurately as possible (offline).
• Be familiar with Gray Dawes preferred suppliers and to offer these when appropriate, for example Lime, E‑Global.
• Ensure that the profile and booking systems are 100% accurate and up to date all the time.
• Monitor and action personal and team queues.
• Ensure that all tickets are issued within specified deadlines.
• Calculate and process refunds within 24 hours of a cancellation.
• Arrange hotel billbacks.
• Rail refunds and enquiries.
• Give training, advice and support to new members of staff.