Weekend Assistant, Customer Service​/HelpDesk

£25,959 per annum (full time equivalent)

Location:

Colchester

Working Style:

Come and join us in Libraries where we’re starting to reimagine what our libraries are going to be and help our present and future customers have the best experience possible.

We are currently recruiting a Weekend Assistant based within our Colchester Libraries. This is a part-time position working 10 hours per week on Saturdays and Sunday every weekend. The working pattern will be Saturday 9am to 5pm at Stanway Library and Sunday 10.30am to 1.30pm at Colchester Central Library. The pro rata salary will be £7,015 per annum.

Please note that this role will involve lone working at times at Stanway Library. Therefore, applicants must be aged 18 or over.

You’ll join a service that is undergoing change. Libraries around the UK are evolving to meet the differing demands of our customers. The demands are often different depending on the location of our Libraries, and this is where your knowledge will be invaluable. You’ll support with book circulation and issuing, signpost customers to different services and be our ears and eyes for what makes the difference to our customers.

We want you to feel proud to play your role.

Our Customer Service team are at the heart of what we do—they are the face of our libraries and our driving force. To join them you’ll need to be confident helping a diverse range of customers, with demands that change daily. We have an inclusive environment – your experience, your age and your perspectives are welcome in our team.

• First and foremost – you like helping people. If you’ve got some IT skills – self-taught or not, that’s ideal. We use self-service equipment, and our customers need your empathy and patience at all times.
• Arranging and conducting Rhymetime, an inclusive session for all families with babies and toddlers.
• Health & Safety is key to what we do. We’d like you to be the kind of person who sees things that need sorting and help sort them out.
• You’ll help with promotional activities – we generate income in all our libraries and value your ideas, especially ones that can be rolled out across all Libraries.
• Assisting customers to use the library catalogue and learn to use the full library offer.
• Ensure seamless stock circulation and management, involving sorting, shelving, tidying, and handling reservations, fines, and membership activities.
• Data drives us – you’ll help us look at it in different ways, ensuring that we focus on the customer and staff to improve what we offer.
• Our smaller libraries have less staff, so we’ll ask you to help out with unlocking / locking up, and ask you to be a trusted keyholder.

We welcome candidates with a diverse range of experiences and qualifications. Here’s a sample – what we’re interested in is if you are brilliant at the basics which include:

• Possession of a Driving Licence - desired
• Demonstration that you know how to use IT systems, or have the ability to learn.
• Customer service experience in any area
• Confidence in speaking to our customers and signposting them to Library services, other parts of the Council services and our partner organisations.
• Enthusiasm and ideas
• Enjoy working within a team to make us as brilliant as possible.

We are dedicated to building a team that reflects the diverse community we serve. All qualified applicants will receive consideration for employment.

As one of the largest and most dynamic UK local authorities, Essex offers a stimulating public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we’re committed to transformational change and delivering better quality at lower cost. Recognised in the top three of the latest IMPOWER index for productivity, we ensure everyone matters in . With flexible working options and a focus on innovation, whether you are looking to develop your career or contribute to the local community, Essex is the ideal place for you.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply…