Customer Service & Acquisitions Lead

Colchester, United Kingdom | Posted on 29/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries.

These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

Location: Colchester

Contract: 3 Month Contract

Hours: Full Time

We are seeking a Customer Service & Acquisitions Lead to join our expanding digital connectivity and broadband service team. This dynamic role integrates customer service, acquisition, account management, sales support, administration, and reporting. You will be instrumental in attracting new customers, supporting existing ones, and driving business growth. Collaborating with operational, marketing, and finance teams, you will ensure an exceptional customer experience while facilitating customer onboarding, billing processes, lead generation, and performance reporting.

• Generate new customer leads through research, referrals, networking, events, and digital channels.
• Build and manage a pipeline of prospective customers.
• Contact potential customers and identify suitable service solutions.
• Convert qualified leads into new customers.
• Support the achievement of customer growth and acquisition targets.

• Deliver a professional and responsive customer experience.
• Manage customer enquiries, complaints, and service requests.
• Act as a key point of contact for customers.
• Build and maintain positive customer relationships.
• Contact customers regarding contract renewals and available options.
• Support customer retention and satisfaction initiatives.

• Set up new customer accounts.
• Raise invoices and process customer payments.
• Maintain accurate customer records and account information.
• Reconcile payments received through various payment methods.
• Support credit control activities and follow up on outstanding payments.
• Coordinate customer departures and equipment returns where required.

• Produce reports and dashboards relating to customer performance and acquisition activity.
• Monitor service delivery and customer growth metrics.
• Analyse customer data and identify areas for improvement.
• Support audit requirements and compliance activities.
• Assist with business planning, scheduling, and service improvement initiatives.

• Work closely with operational, finance, and marketing teams.
• Contribute to process improvements and service enhancements.
• Assist with meeting coordination and business administration.
• Support the development of efficient customer service and acquisition processes.

Requirements:

• Experience in Customer Service, Customer Success, Account Management, Sales Support, Business Development, or a similar role.
• Excellent…