Customer Service & Operations Coordinator
Job in
Kelvedon, Colchester, Essex County, CO1, England, UK
Listed on 2026-08-18
Listing for:
Pure Resourcing Solutions Limited
Full Time
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management
Job Description & How to Apply Below
We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham.
Your role as a Customer & Operations Coordinator will be to organise and plan trips, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills please apply today.
The details:
- Monday to Friday 09:00-17:00
- 25 days holiday + bank holidays, rises with service
- Competitive salary + commission
- Team events
- Hybrid working after probation
- Transport needed due to company location
- Building relationships with customers and overseeing bookings
- Providing advice to customers, from itineraries, to travel and accommodation
- Using a bespoke IT system as well as standard Microsoft applications
- Liaising with internal and external stakeholders
- Working towards company set targets
- Managing customer accounts and being a key point of contact
- Ensuring all paperwork and supporting documentation is sent to clients
- Delivering exceptional customer service to ensure the very highest level of satisfaction
- Proven experience delivering great customer service
- Ability to resolve problems, work well under pressure and meet deadlines
- Priorotising and managing workload in a fast paced environment
- Able to use Microsoft packages and computer systems
- A team player but also able to work alone when needed
- Excellent verbal and written communications skills and having a commercial awareness
- Confidence to speak to customers via phone and email
- Calm and constructive approach to urgent situations
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