Customer Service & Operations Coordinator

Location: Kelvedon

We are looking for a customer orientated candidate who is able to work well under pressure to join a friendly travel company, based near Witham.

Your role as a Customer & Operations Coordinator will be to organise and plan trips, to meet the needs of clients individual requests. If you thrive in a fast paced and collaborative environment and have strong communication skills please apply today.

The details:
Monday to Friday 09:00-17:00
25 days holiday + bank holidays, rises with service
Competitive salary + commission
Team events
Hybrid working after probation
Transport needed due to company location
Main Duties:
Building relationships with customers and overseeing bookings
Providing advice to customers, from itineraries, to travel and accommodation
Using a bespoke IT system as well as standard Microsoft applications
Liaising with internal and external stakeholders
Working towards company set targets
Managing customer accounts and being a key point of contact
Ensuring all paperwork and supporting documentation is sent to clients
Delivering exceptional customer service to ensure the very highest level of satisfaction

Skills needed:

Proven experience delivering great customer service
Ability to resolve problems, work well under pressure and meet deadlines
Priorotising and managing workload in a fast paced environment
Able to use Microsoft packages and computer systems
A team player but also able to work alone when needed
Excellent verbal and written communications skills and having a commercial awareness
Confidence to speak to customers via phone and email
Calm and constructive approach to urgent situations If you have any questions on this role please contact Helen @ Pure for more information