Customer Experience Assistants

We want every visitor at the Mercury to have a great time. Our Customer Experience team are a massive part of making it possible. We’re seeking enthusiastic Customer Experience Assistants to join #Team Mercury for our Autumn/Winter season.

As part of the Customer Experience team, you will provide a Mercury welcome to all visitors, including guiding and seating audiences, serving in the café bar and event delivery, while helping spread the Christmas sparkle and cheer!

You are likely to have some customer facing or retail experience, but training will be given. You will be expected to be customer focused, organised and, most of all, enthusiastic and welcoming.

If you have the ability to successfully handle the multiple demands of a busy theatre and café bar, we want to hear from you!

To find out more, download the Candidate Pack.

Applications close at 10:00am on Thursday, 10 September 2026.

Interviews will be held on Tuesday 22 and Friday 25 September 2026.