Customer Success Manager

Customer Success Manager Up to £45,000 – £50,000  Benefits Accomplish Today's client is a progressive technology business transforming payroll for the temporary labour and contractor markets. Having established itself with award winning software that delivers exceptional accuracy and efficiency, the company has expanded its offering with a next generation payroll engine and managed service solutions. It now partners with pay solutionproviderts and organisations across multiple industries, with a clear ambition to redefine how the workforce of tomorrow is paid.

The business operates from a modern, collaborative office environment just outside Stockport. A strong culture of in person teamwork underpins its success, supported by a comprehensive benefits package. The Opportunity You will own customer satisfaction across two core pillars: implementations and ongoing customer experience. Acting as the critical interface between clients and the product team, you will ensure feedback, feature requests and insights are captured and prioritised effectively to drive continuous product improvement.

Key Responsibilities Define, implement and continuously refine helpdesk and support processes Monitor and actively increase client engagement with the platform Ensure feature releases and updates are communicated clearly and adopted effectively Capture and channel customer feedback into the product roadmap Maintain a streamlined, high quality implementation process that delivers a seamless experience for new clients Conduct regular proactive client calls and visits to deepen understanding of their business needs and challenges Lead and develop the Implementation and Customer Experience teams, fostering high performance and a strong customer-first culture

The Ideal Candidate You will bring:
Solid understanding of payroll legislation and its practical application Knowledge of the contractor and temporary worker market Willingness and ability to travel for client visits Proven experience in a senior operations or customer-facing leadership role Genuine curiosity about technology and a drive to streamline processes Desirable experience includes time spent in a product-led organisation and familiarity with tools such as Jira.

This is an opportunity to join a growing, values-driven organisation at a pivotal stage of its development and to play a central role in shaping both customer outcomes and product direction.