Customer Service Manager
Listed on 2026-10-04
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management
Job Title:
Customer Service Manager
Fully office-based working
Location:
Colchester, Essex (free parking)
Salary:
Competitive - confirmed on first phone call
Benefits: 25 days leave + 8 BH
Paid day for your birthday
Share scheme paid quarterly
Hours:
Monday to Friday
7.30am to 4.30pm - 40 hours per week
No remote or hybrid working
Reports to:
Sales Director
Desirable:
German speaker
Our client is seeking an ambitious Customer Service Manager looking for a role with a genuine path to the Board
In this pivotal Customer Service Manager position, you will lead and mentor the customer service team while building modern departmental processes. You will oversee day-to-day operations, lead CRM/ticketing system implementations, and collaborate cross-functionally to support sales through upselling and cross-selling initiatives.
Customer Service Manager requirements Essential- Proven leadership experience in a Customer Service Manager role.
- A track record of successfully rolling out new software, systems, and procedures.
- Advanced proficiency in customer support tools (e.g., Microsoft Dynamics / Business Central) and workflow automation.
- Experience handling exports and shipping quotes.
- Outstanding problem-solving skills with a calm, professional approach to escalations.
- Background within manufacturing or packaging or similar.
- Experience supporting B2B customers, distributors, or public sector organizations.
- Knowledge of ISO standards or quality compliance.
- German language skills are a distinct advantage.
- Commercial Growth:
Proactively manage the "In the Pot" (ITP) process and maximize cross selling/upselling opportunities
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