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Front of House Leader, Customer Experience & Growth

Job in Colchester, Essex County, CO1, England, UK
Listing for: Mercury Theatre
Full Time position
Listed on 2026-10-10
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Customer Service Rep
  • Hospitality / Hotel / Catering
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 42000 - 54000 GBP Yearly GBP 42000.00 54000.00 YEAR
Job Description & How to Apply Below

Mercury Theatre is seeking a Deputy Head of Customer Experience to lead our busy Front of House team and enhance the patron experience. In this role you will help drive commercial growth through exceptional service and situational decision-making in a dynamic theatre environment.

You will oversee FOH operations on duty, manage and develop staff, and collaborate with colleagues to maintain high standards of guest care in a lively events setting.

Our organisation is growing, and we are hiring a Front of House Leader, Customer Experience & Growth in Colchester, England, United Kingdom.

The Front of House Leader, Customer Experience & Growth position in the Management & Operations, Sales field is open for applications.

We have an opening for a Front of House Leader, Customer Experience & Growth in Colchester, England, United Kingdom within Management & Operations, Sales.

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