Workplace Experience Associate

Company Profile
CBRE is the global leader in commercial real estate services and investment.

Job Title:

Workplace Experience Associate

As a CBRE Workplace Experience Associate, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

Role

Summary:

This job is part of the Workplace Experience function and is responsible for providing world-class customer service to clients and visitors of a designated building.
First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanour. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional, customer service-driven manner.
Oversee support for the team as directed, including office supply management, meeting coordination, and equipment care.
Review customised client materials to ensure they follow brand guidelines.
Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
Follow specific directions as given by the manager and work under minimal supervision.
Gather and analyse data to identify and solve complex problems that arise with little or no precedent.
Impact own team and other teams whose work activities are closely related.
Suggest improvements to existing processes and solutions to improve the efficiency of the team.
Evaluate and communicate unusual and/or complex content in a concise and logical way.

Experience

Required:

A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
In-depth knowledge of Microsoft Office products, including Word, Excel, Outlook, and related applications.
Advanced organisational skills with an inquisitive mindset