Senior Credit Controller; Maternity Cover

Company Description

Informais a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group operates globally and produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realize their individual potential.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values.

Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

We have an opportunity to join our team as Senior Credit Controller for a 9-12 month maternity cover period.

Closing date for applications:
Friday 6th February 2026.

This role focuses on managing a designated set of complex and/or large customer accounts to secure prompt payment of outstanding balances, achieve collection objectives, and reduce bad debt exposure while adhering to established credit management frameworks.

You must be able to maintain a caring, efficient, knowledgeable and effective interface with customers and colleagues always, resolve customer queries and collect payments within credit terms whilst maintaining and enhancing hard won customer relationships.

You must ensure that all company policies are adhered to. You must also ensure that duties are carried out within set time limits whilst providing an excellent level of service to all Informa customers and colleagues.

Informa takes the security and privacy of company, colleague and customer data seriously and you are responsible for working securely and supporting this within your duties.

• Manage and monitor a portfolio of complex and/or large customer accounts, ensuring timely collection of outstanding debts
• To achieve the monthly cash collection targets set for your specific group of accounts
• Build close internal and external relationships with Sales, Commercial teams and customers
• Collaborate with sales teams to balance credit risk with business growth opportunities
• To resolve queries in a timely fashion and collect aged debt with a view to minimising bad debt provision
• Manage disputes through the appropriate systems and elevate complex disputes as necessary
• Responsible for looking after any unallocated cash items sitting on your set of accounts and work with the Cash Application team to have the monies applied
• Provide/complete necessary documentation to customers to ensure the payment can be processed (vendor request forms, W9, W8, residency forms, tax exempt certificates, withholding tax certificates, etc.) (SSC Specific)
• Perform ad hoc tasks within the credit management team as required and providing cover for other team members

• Experience in & excellent knowledge and understanding of all Credit & Collections processes and good practice
• Of anticipating potential issues and making recommendations for process improvements
• Of coaching or supporting less experienced colleagues

• Excellent oral and written English communication skills
• Comfortable dealing with all levels and types of stakeholders within the business and in adapting to deal effectively with different types of customers
• Ability to continuously drive & improve processes and ways of working
• Excellent problem-solving skills
• Ability to work to agreed time/deadlines
• Ability to work independently, be pro‑active and take initiative and encourage teams to do the same
• Knowledge and ability to learn and use…