Credit and Billings Controller

Overview

As our Credit & Billings Controller, you will play a vital part behind the scenes, ensuring our billing and income processes run smoothly, accurately, and with sensitivity. Helping us continue to provide high-quality, ethical care to our residents while supporting families and stakeholders with professionalism and respect. We are a family and value empathy, dedication, and professionalism.

• Prepare and issue accurate invoices in line with care contracts, funding agreements, and agreed rates
• Ensure billing reflects current placements, care packages, and funding changes
• Manage monthly billing cycles, including adjustments and reconciliations
• Proactively manage debtor accounts with a professional and compassionate approach
• Monitor aged debt, agree payment plans, and escalate risks where required
• Maintain accurate records of contracts, funding, top-ups, and fee uplifts
• Ensure billing complies with contractual, regulatory, and GDPR requirements
• Reconcile income across billing systems, bank receipts, and finance ledgers
• Resolve discrepancies promptly and maintain clear audit trails
• Work collaboratively with finance, admissions, care, and operational teams, acting as a key point of contact for billing queries

• Strong attention to detail is crucial
• Good Excel skills
• Good communicator
• Self-motivated
• Reconciliation expertise
• Pro-active, resilient and self-reliant
• Flexibility and adaptability to changing business conditions
• Ability to engage with internal and external stakeholders to identify service needs and review the quality of service provisions
• Focus on delivery at pace, even under pressure

• Competitive salary and benefits package
• Ongoing professional development including training and support to help you excel in your role, including apprenticeship opportunities
• A supportive and inclusive work environment
• Free DBS & Blue Light Card
• High street discounts
• Employee assistance programme for personal and professional support

• 40 hours per week
• Monday – Friday
• Up to £28k per annum