Credit Controller

Credit Controller - Temporary – 3 month contract

(Fluent Dutch Speaker)

We are looking for a proactive and customer-focused Credit Controller to join our clients Finance Department. This is an excellent opportunity for an experienced credit control professional who thrives in a fast-paced environment and enjoys building positive customer relationships while ensuring timely collection of outstanding payments.

As a Credit Controller, you will play a key role in managing debtor accounts, maintaining accurate financial records, and supporting the business's cash flow objectives through effective credit control practices.

Key Responsibilities

* Collect outstanding payments in line with agreed payment terms through professional email and telephone communication.

* Manage and monitor aged debt, using appropriate escalation processes where necessary.

* Process payment allocations accurately and efficiently.

* Maintain detailed debtor notes and account histories to support collection activities.

* Set and manage reminders for pre-chasers, direct debit rejections, and late payment invoice raising.

* Reconcile customer accounts to ensure accurate debt positions are maintained.

* Respond promptly to client queries and liaise with relevant departments to achieve timely resolutions.

* Acknowledge client emails within agreed service levels and work to exceed customer expectations.

* Manage and action Service Desk tickets on a daily basis.

* Escalate accounts to Supervisors when required.

* Ensure all correspondence is accurately filed within relevant client records.

* Attend weekly debtor review meetings and contribute to team objectives.

* Provide support and cover for colleagues during periods of absence.

About You

You will be confident, organised, and motivated, with a strong customer service focus and the ability to manage multiple priorities effectively.

Essential Experience and Skills

* Previous experience in Credit Control.

* Strong understanding of credit control procedures and debt collection processes.

* Excellent customer service skills, both over the telephone and via email.

* Experience working with cross-functional teams to resolve customer queries.

* Proficiency in Microsoft Excel, Outlook, and Word.

* Strong communication and negotiation skills.

* High attention to detail and analytical ability.

* Strong organisational and time-management skills.

* Ability to meet strict deadlines and manage competing priorities.

If you are an organised and driven Credit Controller looking to join a supportive team where your contribution makes a real impact, we would love to hear from you