Credit Controller, SPIDER

Credit Controller

Spider is advertising for a growing business operating within the fuel industry, committed to delivering exceptional service and building long-term customer relationships as they seek an experienced Credit Controller to join their team on a full-time, permanent basis in Kelvedon, Essex.

• Competitive Salary: £30,000 - £38,000 per annum, depending on experience
• Holiday: 23 days annual leave plus bank holidays
• Additional:
  Modern facility workplace; friendly, supportive, and high-performing team environment

As a Credit Controller, you will play a pivotal role in managing a high-value customer ledger within a fast-paced and growing business. You will take full ownership of the credit control function, ensuring timely cash collection, managing credit risk, and maintaining strong customer relationships.

This is an office-based role working Monday to Friday, 8:30am - 5:30pm.

• Manage and take ownership of a large, high-value customer ledger, ensuring timely and consistent debt collection.
• Proactively chase outstanding payments by telephone and email, using a confident and professional approach.
• Conduct credit reviews for new and existing customers, assessing risk and setting appropriate credit limits.
• Monitor aged debt, identify high-risk accounts, and elevate concerns where necessary.
• Negotiate payment arrangements and work closely with customers to minimise disputes and maintain positive relationships.
• Liaise with credit insurers, brokers, and internal stakeholders regarding credit limits, overdue debt, and risk management.
• Work collaboratively with the Sales team and Head of Finance to support commercial decision-making and credit risk strategy.
• Maintain accurate records of customer communications, account activity, and credit control processes.

You should have significant experience managing a high-value or complex sales ledger and be confident making commercially sound credit decisions. Strong credit risk assessment skills and a proven track record of delivering results while maintaining positive customer relationships are required.

You will be a confident communicator with a professional and assertive telephone manner, comfortable handling challenging conversations and negotiating payment solutions when required. Highly organised, detail‑oriented with excellent administrative skills and strong working knowledge of Microsoft Office, particularly Excel.

The successful candidate will be self‑motivated, able to work independently, and comfortable taking full ownership of the credit control function. Due to the location of the office, your own transport will be required.

They are a growing business operating within the fuel industry, committed to delivering exceptional service and building long-term customer relationships. The company prides itself on its supportive team culture, professional working environment, and commitment to excellence across all areas of business.